Ingenio Global

About the Company

Ingenio is a specialist recruitment business for SaaS companies, and our purpose is to source exceptional talent for leading SaaS companies in the UK and Ireland.

We attract, recommend and hire experienced professionals in our client's businesses. With expertise in leadership, sales & marketing, project delivery and development & engineering roles, Ingenio places best-in-industry talent on a permanent or contract basis.

Listed Jobs

Company Name

Ingenio Global

Job Title

AI Solutions Specialist (£100K)

Job Description

Job Title: AI Solutions Specialist Role Summary: Technical presales leader responsible for designing and delivering enterprise‑scale AI and CX solutions. Acts as trusted advisor to clients, leads discovery workshops, validates architectures, and translates AI capabilities into measurable business outcomes. Balances deep technical expertise with commercial acumen and executive‑level presentation skills. Expactations: - Deliver ROI‑driven AI solutions that align with client business goals. - Engage senior stakeholders, including C‑level executives, to influence deal strategy. - Mentor junior presales staff to build team capability. - Provide market and customer insights to shape product road‑map. - Maintain technical depth while positioning solutions commercially in competitive sales cycles. Key Responsibilities: - Lead discovery sessions with enterprise clients uncovering AI opportunities. - Design, validate, and present end‑to‑end AI and automation architectures, ensuring scalability, resilience, and security. - Own technical responses for RFPs, proposals, and pitches, ensuring clarity and credibility. - Deliver compelling demonstrations and presentations showcasing ROI and competitive advantage. - Partner with Solution Engineers on proofs‑of‑concept and demos under tight deadlines. - Provide customer and market insights to inform product strategy. - Mentor and elevate junior presales team members. Required Skills: - Expert knowledge of Conversational AI, Generative AI (LLMs), Agentic AI, and automation frameworks. - Deep understanding of CCaaS/contact centre operations and digital CX transformation. - Awareness of security, compliance, integration, and enterprise deployment considerations. - Commercial insight: ROI modeling, TCO analysis, market positioning. - Strong influence and negotiation skills in competitive sales cycles. - Ability to translate complex technical concepts into clear business outcomes. - Leadership skills for mentoring and cross‑functional collaboration. - Adaptability and resilience in high‑pressure, fast‑moving environments. Required Education & Certifications: - Bachelor’s or Master’s degree in Computer Science, AI, Engineering, or related discipline (preferred). - Significant presales/solutions consulting or technical architecture experience. - Preferred certifications: AWS Solutions Architect, Azure AI Engineer Associate, or GCP AI/ML Engineer; Genesys Cloud, Amazon Connect; TensorFlow, Hugging Face, OpenAI, or equivalent.

London, United kingdom

Hybrid

Senior

24-11-2025

Company Name

Ingenio Global

Job Title

Senior Customer Success Manager | OTE £86k

Job Description

**Job Title** Senior Customer Success Manager **Role Summary** Lead and nurture relationships with mid‑market and enterprise customers to drive adoption, renewals, and expansion of a cloud‑based SaaS platform. Own end‑to‑end customer lifecycle, ensuring high Net Revenue Retention (NRR) and customer satisfaction. **Expectations** - Own a portfolio of high‑value customers and serve as the primary point of contact. - Deliver measurable value and business outcomes that align with customers’ objectives and the company’s revenue goals. - Maintain a strong ability to influence executive stakeholders and collaborate cross‑functionally with Product, Sales, and Leadership teams. **Key Responsibilities** 1. Build and sustain long‑term relationships with senior stakeholders across assigned accounts. 2. Own onboarding, adoption, and value realization for each customer, ensuring successful implementation of the platform. 3. Manage contract renewals, negotiate terms, and secure upsell, cross‑sell, and expansion opportunities to maximize NRR. 4. Monitor customer health metrics, proactively identify risks, and lead escalations to resolution. 5. Conduct Quarterly Business Reviews (QBRs), executive reviews, and customer presentations. 6. Serve as the customer voice internally, providing feedback to Product, Sales, and Leadership. 7. Coordinate with internal teams to deliver excellent service and support. **Required Skills** - 3+ years of experience in Customer Success, Service Delivery, or client‑facing SaaS roles. - Proven track record of managing renewals, retention, and expansion in a technology environment. - Strong communication skills, comfortable presenting to executives and senior stakeholders. - Commercial awareness and ability to discuss business outcomes, ROI, and value propositions. - Highly organized, self‑motivated, and capable of managing complex customer portfolios. - Passion for SaaS, customer value, and measurable business results. **Required Education & Certifications** - Bachelor’s degree (or equivalent experience) in Business, Marketing, Information Technology, or a related field. - No specific certifications required; Customer Success or SaaS‑related certifications are a plus.

London, United kingdom

Hybrid

Senior

03-02-2026