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Senior Customer Success Manager | OTE £86k

Senior Customer Success Manager | OTE £86k

Hybrid

London, United kingdom

£ 70,000 /year

Senior

Full Time

03-02-2026

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Skills

Leadership Sales

Job Specifications

Title: Senior Customer Success Manager

Location: London – Hybrid

(London office twice per week, plus customer site visits as required)

Package: £70,000 + bonus + benefits

Reports to: Head of Customer Success

Ingenio is partnering with a fast-growing SaaS business, to hire a Senior Customer Success Manager to play a critical role in driving customer value, retention, and expansion across the customer base.

This is a senior, client-facing role with direct ownership of renewals, adoption, and Net Revenue Retention (NRR), acting as a trusted advisor to mid-market and enterprise customers.

What you’ll do:

Own and build long-term relationships with senior stakeholders across a defined portfolio of customers
Drive onboarding, adoption, and value realisation of the AP platform
Manage renewals and identify expansion, upsell, and cross-sell opportunities to maximise NRR
Monitor customer health, proactively manage risk, and lead escalations to resolution
Act as the voice of the customer internally, feeding insights into Product, Sales, and Leadership teams

Who you are:

3+ years’ experience in Customer Success, Service Delivery, or a client-facing SaaS role
Proven ownership of renewals, retention, and expansion within a technology environment
Confident communicator with experience running QBRs, executive reviews, and customer presentations
Commercially minded, highly organised, and comfortable managing complex customer portfolios
Passionate about SaaS, customer value, and delivering measurable business outcomes

If this role excites you and you want to be part of a high-growth SaaS business where Customer Success is central to revenue, I want to hear from you – today.

About the Company

Ingenio is a specialist recruitment business for SaaS companies, and our purpose is to source exceptional talent for leading SaaS companies in the UK and Ireland. We attract, recommend and hire experienced professionals in our client's businesses. With expertise in leadership, sales & marketing, project delivery and development & engineering roles, Ingenio places best-in-industry talent on a permanent or contract basis. Know more