HumanQ

1 Job

38 Employees

About the Company

HumanQ is a team activation platform that equips small and large organizations to move fast, align on what matters, and tackle critical business challenges—through focused collaboration in small groups. Powered by QPods, a precision tool grounded in cutting-edge research, teams drive alignment, action, and accountability in just 60 minutes. With easy to activate products and a Net Promoter Score of 90, HumanQ has delivered impact across 74 countries, enabling every manager and organization to add a game changing tool to their workplace toolkit. For more information, contact us at info@humanQ.com.

Listed Jobs

Company Name: HumanQ
Job Title: HEAD OF CUSTOMER EXPERIENCE & OPERATIONS
Job Description: **Job Title:** Head of Customer Experience & Operations **Role Summary:** Drive the end‑to‑end customer experience and operational excellence for a SaaS platform. Build and scale scalable systems, lead cross‑functional teams, and partner with product, engineering, and sales to elevate customer satisfaction (NPS 90+). **Expectations:** - Deliver a 90+ Net Promoter Score and continuously improve it. - Scale customer onboarding, support, and scheduling systems to meet global demand. - Lead the launch of new AI‑powered features in partnership with engineering. - Grow and manage a high‑output, lean CX team as the business scales. - Seamlessly transition new sales deals into operational execution. **Key Responsibilities:** - Architect and implement scalable CX and operations processes for all product lines. - Oversee onboarding, scheduling, communication, and support workflows. - Collaborate with product teams to design features that enhance retention and growth. - Manage global QPod Catalyst community, ensuring clarity, support, and engagement. - Own all customer touchpoints, driving continuous improvement and error resolution. - Partner with Sales for smooth handoff of new deals to operations teams. - Work closely with Engineering to develop and launch AI initiatives. - Build, mentor, and lead a lean CX team aligned with company growth objectives. **Required Skills:** - 10–15+ years in customer experience, operations, or program delivery. - Proven experience designing complex customer journeys across regions and products. - SaaS and startup operational expertise; comfortable in fast‑paced, iterative environments. - Strong project management and process automation skills. - Proficiency with tools such as HubSpot, Zapier, Slack, Tally, and similar SaaS platforms. - Strategic mindset with the ability to anticipate future needs and pre‑emptively build solutions. - Excellent communication, collaborative leadership, and business‑oriented ownership. **Required Education & Certifications:** - Bachelor’s degree in Business Administration, Operations Management, or related field (MBA preferred). - Certifications in project management (PMP, Prince2, or equivalent) highly valued.