Motto

www.ridemotto.com

1 Job

37 Employees

About the Company

MOTTO is a hassle-free ebike subscription that gives people a reason to love their commute. Our mission is to empower people to adopt new commuting habits that are both good for them and good for the world, too.

Listed Jobs

Company Name: Motto
Job Title: Chargé de clientèle - Stage
Job Description: **Job title:** Client Relations Intern **Role Summary:** Provide exceptional online and telephone support to customers of a personal e‑bike subscription service. Manage complex inquiries, ensure maintenance quality, recommend appropriate products, and serve as liaison between technical, logistics, and marketing teams. **Expectations:** - Deliver high‑quality customer service with initiative and independence. - Actively contribute to cross‑functional communication and problem‑solving. - Gain exposure to operations, marketing, and supply‑chain functions. **Key Responsibilities:** - Assist clients through online chat and phone calls, ensuring a smooth experience. - Resolve complex cases and follow up on outstanding issues. - Monitor and verify quality of bike maintenance by technicians. - Advise customers on bike models and add‑on services that meet their needs. - Coordinate between mechanics, logisticians, and customers to resolve service requests. - Compile feedback and suggest improvements to product and service processes. **Required Skills:** - Excellent written and verbal communication in French; English preferred. - Comfortable handling multi‑channel customer interactions (online, phone). - Strong problem‑solving and autonomous decision‑making. - Ability to collaborate across functional teams. - Basic understanding of bike maintenance or customer‑service operations. **Required Education & Certifications:** - Current enrolment in a Bac + 3 or Bac + 5 program in commerce, engineering, hospitality, or related field. - Interest or foundational knowledge in operations, marketing, or supply chain management.

Paris, France

On site

13-11-2025