Nordhealth

About the Company

Hello, we’re Nordhealth. We build products that redefine healthcare. We’re all problem solvers at heart and love to get our teeth into new challenges regardless of complexity. But we don’t just build our own software, we also acquire others. We’ve been doing this since 2001 and we’re now the leading healthcare software provider in the Nordics. Over 30 thousand healthcare professionals around the world use our software. This means that we affect over 20 million patients, a number that is growing daily. We’re immensely proud to make a change at this scale.

Listed Jobs

Company Name

Nordhealth

Job Title

Software Implementation Specialist

Job Description

**Job Title** Software Implementation Specialist **Role Summary** Execute end‑to‑end implementation of a cloud‑based practice management solution for veterinary and therapy clients. Manage project timelines, budgets, and cross‑functional collaboration to deliver customer‑approved deployments that align with business OKRs. **Expectations** - Deliver projects on schedule and within approved budgets. - Meet individually assigned OKRs contributing to team and company goals. - Maintain high customer satisfaction through proactive support and training. - Contribute to continuous improvement of implementation processes and best practices. **Key Responsibilities** - Lead independent implementation projects, coordinating with Sales, Support, and Product teams. - Conduct client onboarding, configuration, data migration, and user training. - Monitor project milestones, identify risks, and implement corrective actions. - Develop and document implementation playbooks and SOPs. - Provide post‑go‑live support, troubleshoot issues, and capture lessons learned. - Collaborate on cross‑functional initiatives when time permits (sales enablement, product feedback). **Required Skills** - Proven SaaS implementation experience, preferably in healthcare or veterinary tech. - Strong project management skills: planning, risk mitigation, timeline adherence. - Excellent written and spoken English; experience in multinational environments. - Ability to manage multiple concurrent projects and prioritize tasks. - Effective communicator, comfortable liaising with technical and non‑technical stakeholders. **Required Education & Certifications** - Bachelor’s degree in Computer Science, Information Systems, Business Administration, or related field. - Project Management certification (PMP, PRINCE2, or equivalent) preferred. - Relevant industry certifications (e.g., medical informatics) an advantage.

Toronto, Canada

Hybrid

16-11-2025