Job Specifications
Who are we?
Nordhealth (OB:NORDH) is the leading provider of cloud-based Practice Information Management Software (PIMS) to veterinary and therapy professionals.
Over the last three years, we have grown our Annual Recurring Revenue (ARR) and team size by almost 10x. Today, more than 30,000 therapy and veterinary professionals use our software everyday to help treat over 20 million patients annually across 35+ countries. It’s been an exciting growth journey so far and we are just getting started. Our mission is to enable healthcare professionals to deliver better patient care through software, with a goal to help serve over 200 million patients by 2030. In support of this growth mission, in May 2021, Nordhealth raised €120M through a public-listing on Euronext Growth Oslo stock exchange.
Nordhealth is a remote-first company, headquartered in Helsinki, Finland. Our 430+ employees work either remotely or from offices/collaboration hubs. While our market presence is currently strongest in the Nordics, our customer base is rapidly growing in North America and Europe, with clients in the US, UK, Spain and many others. For more information, visit our company’s website at www.nordhealth.com
About the role
We are here to create great healthcare products. That’s at our very core, but it’s the people who make companies great, not the other way around. We spend more time with our co-workers than anyone else in our lives. Being part of an exceptional team is not only important for your personal mindfulness but key for your professional progression.
As an Implementation Specialist, the employee is a strong individual contributor in the company's Implementation Team. The work includes Provet Cloud implementation, training and customer support performed in accordance with the agreement with the customers. In this role, the Implementation Specialist will participate in meeting the OKRs set for the function and the global development of implementation best practices. To the extent that the need arises, and time allows, the Implementation Specialist participates in the execution of the company's other tasks within sales, customer support and product development.
Your key responsibilities include:
Work with the dedicated and assigned projects independently to reach the targets in a timeline defined with the customer
Participating in building best practices to develop the implementation processes
Cross-functional collaboration with Sales, Support and Product Development teams in order to develop best and efficient service for customers
Annual OKRs will be set at the individual level to contribute to the OKRs of the Business unit, Team and the Company.
What will help you to be successful in this role?
Ideally, you have already gained some experience from working in a fast growing, global SaaS company. In general, we're looking for:
Implementation Specialist has a proven track record of managing implementation projects by efficiently keeping the set budgets or extending them with the acceptance from customers.
Experience working in the Veterinary field, hands-on or in Software Implementations is a huge bonus point!
Close co-operation with the team and with other stakeholders is required. Independence in connecting with relevant parties and good collaboration skills are required in this role.
Prioritizing and leading one’s own work to meet deadlines.
The main challenges facing this role are to ensure the employee reaches individual targets based on set implementation Objectives and Key results.
Professional background and education equipping the Implementation Specialist to succeed in the role.
Experience in implementation work in the healthcare information technology industry.
Ability to juggle between multiple projects and tasks.
Fluent spoken and written English language skills and prior experience of working in an international company are needed.
You're located in or close to Toronto and you're flexible to work from the office occasionally. It's mostly remote work and we want to organize weekly team days.
What’s in it for you?
At Nordhealth, we do things a little bit differently. We value continuous improvement, diverse teams and autonomy which drive our collaboration. Our global healthcare domain is rapidly developing and we are seeking colleagues who enjoy working in this type of environment.
In addition, we offer:
The chance to work in a meaningful industry and in a fast-growing, global company on a path to changing digital healthcare
Competitive compensation and Canadian statutory benefits
Mostly remote work with office-based team days
Learning and professional growth opportunities
The tools you need, and enjoy using
Frequent company events and talented colleagues from around the world
If you enjoy working in a fast-growing and international environment with the possibility to make an impact, this might be the perfect job for you. Apply now! We'll fill the position as soon as we find the right person.
About the Company
Hello, we’re Nordhealth. We build products that redefine healthcare. We’re all problem solvers at heart and love to get our teeth into new challenges regardless of complexity. But we don’t just build our own software, we also acquire others. We’ve been doing this since 2001 and we’re now the leading healthcare software provider in the Nordics. Over 30 thousand healthcare professionals around the world use our software. This means that we affect over 20 million patients, a number that is growing daily. We’re immensely proud t...
Know more