Volkswagen

About the Company

Volkswagen is a brand for the heart and for the people – likeable, great quality with trend-setting designs – from the T1 and the Beetle to the Golf and today’s ID. Buzz. We are carrying over Volkswagen’s traditional strengths into the new world of mobility. Carbon neutral. Digital. For all. Legal notice: https://www.volkswagen.de/de/mehr/rechtliches/legal-notices-social-media.html Imprint: https://www.volkswagenag.com/en/meta/provider-identification.html DAT: https://www.volkswagen.de/de/mehr/rechtliches/dat.html

Listed Jobs

Company Name

Volkswagen

Job Title

Adjoint(e) Responsable Après-Vente (H/F)

Job Description

Job Title: Assistant After‑Sales Manager (Auto) Role Summary: Support the After‑Sales Manager in daily workshop operations, ensuring production targets, quality standards, and customer satisfaction are met. Coordinate schedules, manage service orders, resolve client issues, and drive continuous improvement initiatives. Expectations: - Achieve agreed production and quality metrics. - Maintain high levels of client satisfaction through effective issue resolution. - Support the After‑Sales Manager in strategic planning and reporting. - Promote a culture of continuous improvement and teamwork. Key Responsibilities: - Define and communicate daily production objectives to the service team. - Monitor production flow to meet quality and productivity indicators. - Schedule client appointments, optimizing workshop load and turnaround times. - Receive vehicle service requests, prepare quotations, and issue repair orders. - Handle customer complaints and disputes; coordinate resolution processes. - Facilitate and contribute to quality improvement activities. - Manage team coordination and delegate tasks to ensure efficient workflow. - Maintain accurate records of service activities and documentation. Required Skills: - Strong mechanical knowledge and ability to perform technical vehicle assessments. - Proven team management and coordination capabilities. - Excellent interpersonal and customer‑service skills. - Analytical mindset with strong problem‑solving and decision‑making abilities. - Detail‑oriented, methodical, and highly organized. - Proficiency in office software (e.g., MS Office) and workshop management systems. - Ability to prioritize tasks and manage multiple priorities effectively. Required Education & Certifications: - Minimum of a Technical Diploma (Bac Pro) or BTS in Mechanical Engineering/Automotive Mechanics. - 3–5 years of experience in a workshop or after‑sales environment. - Demonstrated ability to conduct vehicle technical evaluations. - Relevant certifications in automotive service management preferred (e.g., UEC‑Automotive).

Villard-bonnot, France

On site

16-11-2025

Company Name

Volkswagen

Job Title

CONSEILLER CLIENT AUTOMOBILE H/F

Job Description

Job Title: Automotive Customer Advisor – Bodywork Role Summary: Provide comprehensive customer service for automotive body repair and refurbishment, acting as the primary liaison between clients, body repair specialists, insurance companies, and management. Drive sales of spare parts and supplementary services while maintaining brand image, quality standards, and regulatory compliance. Expectations: - Minimum five years of progressive experience in automotive after‑sales customer advisory, preferably within body repair or bodyshop operations. - Demonstrated commercial acumen, strong communication, and relationship‑building skills. - Ability to manage full sales cycle from quotation to invoice collection. - Fluent in French (English proficiency is an advantage). Key Responsibilities: - Greet and retain customers, ensuring a positive experience from first contact to vehicle hand‑over. - Conduct remote expertise assessments (EAD), prepare technical reports, and interface with expert firms. - Schedule, plan, and prepare repair appointments for the body shop. - Draft repair orders, parts requisitions, and supplementary product/service proposals. - Liaise with insurance adjusters and client representatives to coordinate claims and approvals. - Generate repair quotations, track client dossiers, and follow up on quality and satisfaction metrics. - Invoice, collect payments, and handle financial reconciliation. - Return vehicles to customers, confirming completion and customer satisfaction. - Promote the dealership and its services, enhancing brand visibility. - Enforce hygiene, safety, and manufacturer‑specified quality standards. Required Skills: - Strong commercial mindset with proven upselling capabilities. - Excellent interpersonal communication and negotiation skills. - Proficient with computer applications (Microsoft Office, CRM, quotation software). - Detail‑oriented, organized, and able to manage multiple priorities. - Team player with adaptability to a growing, fast‑paced environment. Required Education & Certifications: - Formal education or certification in automotive, body repair, or related field (e.g., automotive technician diploma). - Valid automobile sales or customer advisory credentials are preferred. - Knowledge of insurance claim processes and ability to work with insurance adjusters.

Longues-sur-mer, France

On site

Mid level

16-11-2025

Company Name

Volkswagen

Job Title

Chargé de rendez-vous après-vente automobile (H/F)

Job Description

**Job title** After‑Sales Appointment Coordinator, Automotive (M/F) **Role Summary** Coordinate and schedule after‑sales service appointments for an automotive dealership. Manage inbound and outbound calls, maintain accurate scheduling, and ensure a professional customer experience. **Expectations** Deliver timely, accurate service scheduling and information; maintain high customer satisfaction; support continuous improvement of quality metrics; represent the after‑sales team courteously. **Key Responsibilities** - Respond to inbound calls, providing clear and reliable information. - Schedule maintenance and diagnostic appointments for the workshop. - Make outbound calls for follow‑ups, targeted campaigns, and client reminders. - Maintain up‑to‑date appointment records in the dealership management system. - Monitor and contribute to quality indicators, suggesting improvements. - Serve as a professional front‑line representative of the after‑sales team. **Required Skills** - Proven customer‑service or sales‑prospecting experience. - Strong telephone communication, organized, proactive, and responsive. - Service‑oriented mindset with a focus on human interaction. - Team player able to collaborate across departments. - Proficient with office software (MS Office, CRM). - Ability to manage schedules and multitask in a fast‑paced environment. **Required Education & Certifications** - Minimum secondary education (high school diploma) or equivalent. - Vocational training in automotive, customer service, or related fields is an advantage.

Essey-lès-nancy, France

On site

16-11-2025

Company Name

Volkswagen

Job Title

Expert produit (H/F)

Job Description

**Job Title** Product Expert (H/F) **Role Summary** Act as the primary product specialist within the automotive sales team, responsible for showcasing, explaining, and selling new and used vehicles, along with related products and financing options. Serve as the first point of contact for customer inquiries, guide them through the purchase process, and support after‑sale activities including vehicle appraisal and data management. **Expectations** - Deliver exceptional customer service and maintain high satisfaction ratings. - Meet or exceed monthly sales targets and participation metrics for promotional events. - Uphold brand standards, adherence to quality, safety, and environmental procedures, and keep product knowledge up to date, including emerging electric mobility trends. **Key Responsibilities** - Set up and maintain an attractive sales showroom environment. - Welcome and engage customers via multi‑channel channels (in‑person, phone, digital). - Conduct needs analysis, present vehicle features, peripheral products, and purchase conditions. - Participate in physical appraisal of used vehicles for resale. - Manage administrative tasks related to sales, including client data entry and updates. - Contribute to planning and execution of marketing activities (open house days, promotional events). - Apply manufacturer and company quality, safety, and hygiene protocols. **Required Skills** - Strong communication and customer‑centric approach. - Proficiency in automotive product knowledge and presentation. - Ability to uncover customer needs and articulate solutions. - Detail‑oriented, organized, and able to manage multiple tasks. - Comfortable with digital tools for CRM and customer data management. - Passion for automotive technology, particularly emerging electric mobility (advantage). **Required Education & Certifications** - Minimum secondary education (Baccalauréat) or equivalent. - Relevant sales or automotive training preferred. - No mandatory certifications required, but familiarity with automotive sales standards is an asset.

Francheville, France

On site

16-11-2025