Techtronic Industries EMEA

About the Company

Techtronic Industries EMEA is a rapidly expanding global leader in Power Tools, Accessories, Hand Tools, Outdoor Power Equipment, and Floor Care Appliances for DIY enthusiasts, professionals, and industrial users. Our products drive innovation across the home improvement, repair, maintenance, construction, and infrastructure sectors, revolutionizing these industries with our eco-friendly cordless technology. Our renowned brands, including MILWAUKEE, RYOBI, and AEG, are recognized worldwide for their rich heritage, superior quality, outstanding performance, and innovative designs. We are dedicated to cordless technology and innovation, combined with strong customer partnerships, which allows us to deliver exciting new products that enhance customer satisfaction and boost productivity, providing a strong foundation for sustainable leadership and growth. The Techtronic Industries EMEA region spans a wide range of countries, employing around 3,750 people from diverse cultural backgrounds. We value cultural diversity and believe in the power of collaboration and learning from each other. We invest in our people, offering extensive training in various areas and encouraging exploration of other locations worldwide. Our EMEA headquarters are located in Maidenhead, UK, and Winnenden, Germany. We offer a variety of career opportunities across departments such as Finance, HR, Procurement, Supply chain, Engineering, IT, Customer Service, and many more. We pride ourselves on providing an excellent work-life balance, and our employees enjoy substantial benefits, including discounts on our product range. We believe in delivering the best products for the best people. Join us at Techtronic Industries EMEA and be part of a team that is driving innovation and shaping the future of the industry!

Listed Jobs

Company Name

Techtronic Industries EMEA

Job Title

B2C Customer Service Agent (4 month FTC)

Job Description

**Job Title**: B2C Customer Service Agent (4‑Month Fixed Term Contract) **Role Summary**: Provide high‑quality support to business‑to‑consumer customers across phone and digital channels. Manage orders, returns, inquiries, and complaints using CRM and Contact Centre Solutions while ensuring compliance with relevant consumer protection legislation. **Expectations**: - Meet or exceed call‑handle, response‑time, and customer‑satisfaction metrics. - Accurately document all interactions and actions in the CRM. - Demonstrate professionalism, empathy, and a proactive attitude. - Maintain up‑to‑date knowledge of product, order, and return processes. **Key Responsibilities**: - Handle inbound customer interactions via phone and electronic channels. - Process and manage direct orders in line with internal sales procedures. - Respond promptly and professionally to general and order‑specific inquiries. - Manage return requests, update systems, and follow company procedures. - Provide order status updates and delivery tracking support. - Log all activities in the CRM for effective case management. - Resolve complex complaints and appropriately escalation for resolution. - Share process improvements and customer‑feedback insights. - Collaborate with Sales, Marketing, Logistics, and After‑Sales teams. - Perform ad‑hoc duties as assigned by the Line Manager. **Required Skills**: - Minimum of 1–2 years’ experience in customer service. - Proficient with CRM systems and consumer‑rights legislation (Consumer Rights Act, Distance Selling Regulations). - Strong verbal and written communication; ability to de‑escalate challenging situations. - Excellent data‑entry, typing, and analytical capabilities. - Proficiency in MS Office; experience with SAP or Salesforce highly desirable. - Strong time‑management, goal‑orientation, and multitasking abilities. **Required Education & Certifications**: - Minimum secondary (high‑school) education or equivalent; higher education not required unless explicitly noted. - No specific certifications mandated, though familiarity with consumer‑rights legislation and CRM tools is essential.

Marlow, United kingdom

On site

25-11-2025