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LGC Clinical Diagnostics

LGC Clinical Diagnostics

lgcclinicaldiagnostics.com

1 Job

230 Employees

About the Company

LGC Clinical Diagnostics develops and manufactures a comprehensive portfolio of catalog and custom-developed diagnostic quality solutions, biological and reagent component materials for the extended life sciences industry. Our scientific expertise, together with our custom product development capabilities, further accelerates bringing your innovations to life. Together, we are changing the future of diagnostics. LGC Clinical Diagnostics has over 35 years of experience as a leading and trusted global manufacturer of Quality Management Tools (QMT) and reagent components. We partner with In Vitro Diagnostics (IVD) and biopharmaceutical developers, clinical research organizations (CROs) and academic institutions in commercialization activities across the entire diagnostic pipeline - from concept and early-stage research, through expedited product development and onwards into routine clinical use. Laboratories and diagnostic professionals across disciplines of clinical chemistry, immunochemistry, serology, molecular diagnostics, and clinical genomics rely on LGC’s products to achieve accurate and reliable diagnostic results. Our combined and ever-growing capabilities mean we are better positioned to support the needs of the clinical diagnostics industry, from early feasibility and research to commercial & laboratory development test (LDT) assay development, installation, validation and ongoing performance monitoring support. LGC Clinical Diagnostics Quality Management and reagent component manufacturing facilities are FDA-registered, and ISO 13485 and ISO 9001-certified. Our brands include Technopath Clinical Diagnostics, SeraCare, Biochemical Diagnostics, Inc., KOVA International, Maine Standards, and The Native Antigen Company. Together, our brands serve over 7,500 customers in over 120 countries, providing products for more than 20 clinical application areas, including infectious diseases, NIPT, diabetes, cardiac disease and oncology.

Listed Jobs

Company background Company brand
Company Name
LGC Clinical Diagnostics
Job Title
Associate Marketing Program Manager
Job Description
**Job title** Associate Marketing Program Manager **Role Summary** Design and execute full‑funnel marketing programs for a reagent component portfolio (enzymes, antibodies, antigens, VLPs, competent cells, DSM). Drive demand generation, revenue growth, and market positioning in life‑sciences and therapeutics sectors through multichannel campaigns, ABM, events, and content. Collaborate with Sales, Product Management, R&D, and Commercial Operations to align messaging, targeting, and timing. **Expectations** - Deliver end‑to‑end campaign strategy and execution that meets revenue and demand‑growth targets. - Translate complex scientific capabilities into clear, commercially relevant messaging for target segments. - Foster cross‑functional alignment and data‑driven decision making. **Key Responsibilities** - Own campaign concept, launch, monitoring, and optimization for reagent components. - Plan and deliver multichannel campaigns (digital, content, events, email, LinkedIn). - Develop automated nurture streams and ABM programs for high‑priority accounts. - Create and maintain organic social media strategy, templates, and guidance. - Coordinate trade‑show and industry event logistics, collateral, and booth execution. - Apply test‑and‑learn methodology, iterate messaging and tactics based on performance data. - Manage lead imports, QA, routing, and collaborate with Marketing Operations for system support. - Produce sales enablement materials (sell sheets, templates) in partnership with Sales. - Build internal and external networks to capture Voice of Customer insights and identify KOLs. - Communicate plans, outcomes, dashboards, and presentations to stakeholders. **Required Skills** - Experience in program/event marketing, demand generation, or ABM within life‑sciences or related industry. - Strong project management, cross‑functional collaboration, and communication skills. - Proficiency in digital marketing channels, email automation, content management, and social media strategy. - Analytical mindset with ability to interpret campaign metrics and drive optimization. - Familiarity with CRM/marketing automation tools (e.g., Salesforce, HubSpot, Pardot). **Required Education & Certifications** - Bachelor’s degree in Marketing, Business, Life Sciences, or equivalent. - Preferred: Master’s degree or relevant industry certifications (e.g., Certified Marketing Executive, HubSpot Inbound Marketing).
Falmouth, United states
On site
25-11-2025
Company background Company brand
Company Name
LGC Clinical Diagnostics
Job Title
Technical Support- Informatics Software Specialist Level 1
Job Description
**Job Title** Technical Support – Informatics Software Specialist Level 1 **Role Summary** Provide first‑line technical assistance for the organization’s software offerings (IAMQC, MSDRx) to internal and external users. Resolve issues via phone, e‑mail, and virtual meetings, document actions in Salesforce, and collaborate cross‑functionally to improve processes and product accuracy. **Expectations** - Deliver prompt, accurate, and courteous support. - Maintain high quality of case documentation and compliance with regulatory and quality system requirements. - Communicate customer feedback to Product Management, Quality, and Marketing teams. **Key Responsibilities** - Provide daily Level 1 support for IAMQC and MSDRx applications. - Document customer issues, troubleshooting steps, and resolutions within Salesforce Case files. - Escalate cases to Level 2 when necessary. - Track and manage inquiry progress, ensuring timely resolution. - Review and verify technical accuracy of marketing materials, user manuals, and product documentation. - Generate regular status and trend reports for management. - Collaborate with cross‑functional teams (Product Management, Quality, Commercial) to share insights and enhance support processes. - Perform additional duties as assigned to meet business needs. **Required Skills** - Proficient in customer support principles and software troubleshooting. - Strong verbal and written communication skills. - Excellent documentation and case‑management abilities. - Familiarity with Salesforce (case management) and Microsoft Office (Word, Excel, PowerPoint). - Ability to interpret technical product information and translate it into user‑friendly language. **Required Education & Certifications** - Bachelor’s degree in a life‑sciences or related field. - Minimum 2 years of customer support experience. **Preferred Qualifications** - Prior experience in technical services or customer support within a scientific or software environment.
Falmouth, United states
On site
Junior
04-12-2025