VFS Global

About the Company

As the global leader in trusted technology services, empowering secure mobility for governments and citizens, VFS Global embraces technological innovation including Generative AI to support governments and diplomatic missions worldwide. VFS Global continuously transforms its business model with secure and efficient processes, market offerings and advanced technologies including AI/Analytics. With a responsible approach to technology development, adoption and integration, the company prioritizes ethical practices and sustainability while serving as a trusted partner to 69 client governments. VFS Global enhances cross border mobility for global citizens through highly secure, reliable, efficient, and innovative technology solutions. With an extensive global network and reach of over 3,900 Application Centres in 165 countries, VFS Global has efficiently processed more than 514 million transactions since 2001. We are an employee-centric organisation, creating meaningful work opportunities and fostering successful careers. Headquartered in Zurich and Dubai and majority owned through investment funds managed by Blackstone Inc, along with minority stakeholders including Swiss-based Kuoni and Hugentobler Foundation, we have been recognised for our commitment to nurturing a diverse and inclusive workplace, empowering women in our workforce and promoting gender equality at all levels of the organisation. We’re proud to be Great Place to Work-certified in Nigeria, China, India, and UAE, and hold multiple international certifications in data privacy, anti-bribery systems, and customer satisfaction. *Comprised of 325.54 million transactions by VFS Global and 189.12 million transactions by CiX Citizen Experience

Listed Jobs

Company Name

VFS Global

Job Title

Operation Manager

Job Description

**Job Title** Operations Manager **Role Summary** Drive operational excellence, profitability, and compliance for a Visa Application Centre. Provide leadership to teams, manage resources, budgets, and performance metrics while ensuring adherence to SOPs, ISO standards, and security protocols. **Expectations** - Deliver EBIT targets and operational profitability for the assigned region. - Maintain strong, collaborative relationships with consular officials, internal stakeholders, and external partners. - Lead continuous improvement initiatives and knowledge sharing to raise quality and efficiency standards. - Foster team development and succession planning, ensuring staff readiness for peak demand periods. **Key Responsibilities** 1. Oversee day‑to‑day operations of the Visa Application Centre. 2. Ensure full compliance with SOPs, ISO standards, and security policies. 3. Lead and mentor teams to achieve performance objectives recorded in the Team Objective Tracker. 4. Implement process improvements (value‑added services, VAS) and document best practices. 5. Manage budgets, resources, and productivity, balancing manpower forecasting for peak seasons. 6. Conduct regular training, internal certifications (e.g., OCL), and knowledge‑sharing initiatives (“SPARC Ideas”). 7. Liaise with HR, Finance, and Administration for operational support. 8. Uphold environmental, health, and safety standards and promote employee well‑being. **Required Skills** - Proven experience in operations management, preferably within visa or customer‑service environments. - Strong leadership, team development, and succession planning abilities. - Excellent written and spoken French and English; Italian language a plus. - Proficiency in process optimization and compliance frameworks (ISO, SOPs). - Budgeting, performance metrics, and operational target management. - Effective stakeholder management and communication skills. **Required Education & Certifications** - Bachelor’s degree in Business, Operations Management, or related discipline. - Certifications in process improvement (Lean, Six Sigma) or related ISO knowledge are advantageous.

Casablanca, Morocco

On site

20-11-2025