Ringover North America

About the Company

Ringover provides the communications suite that staffing, recruiting and revenue-driven firms require to drive better client & business development outcomes. We do this by delivering the best and widest range of communication channels in the market. Calling, text messaging, video, call coaching, WhatsApp, conversation summaries, transcriptions, analytics, advanced statistics, and more. Ringover integrates advanced communications into your entire BD tech stack — Avionté, Bullhorn, Invenias, Connexys, JobAdder, Vincere, Salesforce, Slack, Microsoft Teams, Zoho, HubSpot, and hundreds more. Automatically log conversation history, notes & tags. Reach contacts in one-click. Sync call summaries and recordings automatically into your ATS/CRM. We help over 13,000 customers in North America and beyond to elevate their client & candidate experiences and business development success. Experience the power of AI-driven conversations at www.ringover.com.

Listed Jobs

Company Name

Ringover North America

Job Title

Partner Solution Engineer H/F

Job Description

**Job Title** Partner Solutions Engineer **Role Summary** Drive technical independence and success of strategic partners by transforming them into Ringover experts capable of deploying and selling Ringover, Empower, AIRO, and related solutions with the same level of excellence as internal teams. **Expectations** - Immediate onboarding of 2–3 existing partner accounts and ensuring they become fully operational. - Rapid reduction of time-to-first-deal for new partners. - Continuous delivery of high‑quality technical training in French, English, and Spanish. - Maintain strict technical accuracy and support partner scalability. **Key Responsibilities** 1. Design and conduct in‑depth technical training sessions for partner pre‑sales teams and engineers. 2. Manage certification cycles in telephony, AI, and APIs. 3. Provide second‑level technical support on complex cases (network architecture, custom API workflows). 4. Lead partners through Proof of Concept (PoC) projects. 5. Conduct “Deep Dive” sessions on product updates to keep partner knowledge current. 6. Identify field‑specific needs and relay feedback to product teams. 7. Accelerate partner readiness to minimize internal support requests. **Required Skills** - Strong technical proficiency in API integration, Webhooks, and SaaS/CRM ecosystems. - Network architecture knowledge and ability to troubleshoot complex network scenarios. - Experience in pre‑sales technical consulting or partner enablement. - Proven instructional design and delivery skills for technical audiences. - Fluency in French, English, and Spanish (professional level). - Ability to work in a fast‑moving, operational capacity. **Required Education & Certifications** - Bachelor’s or equivalent degree in Computer Science, Information Technology, or related discipline. - Certifications in telecommunications, cloud platforms, or API best practices are advantageous.

Montrouge, France

Hybrid

27-02-2026

Company Name

Ringover North America

Job Title

Bilingual Support Specialist | SaaS

Job Description

Job title: Bilingual Support Specialist | SaaS Role Summary: Provide 24/7 technical support for SaaS products over phone and ticketing system, resolving incidents and ensuring SLA compliance while communicating solutions to clients in multiple languages. Expactations: • Handle all technical incidents end‑to‑end, prioritizing urgency and impact. • Escalate high‑priority issues to cross‑functional teams. • Deliver clear, simple explanations of technical issues to non‑technical users. • Maintain compliance with SLA metrics. • Collaborate with internal teams to identify root causes and improve service quality. Key Responsibilities: - Manage end‑to‑end technical incidents via phone and ticketing. - Promptly resolve client technical issues, coordinating with network, VoIP, TCP/IP experts. - Analyze requirements and propose effective solutions. - Ensure SLA adherence in all interactions. - Communicate technical information clearly to diverse audiences. - Prioritize tickets based on urgency and impact. - Escalate and help resolve high‑priority incidents. Required Skills: - Fluency in French and English (Spanish a plus). - Strong analytical and problem‑solving abilities. - Excellent verbal and written communication. - Empathy and strong customer‑relationship skills. - Knowledge of network domains, VoIP, TCP/IP, internet protocols. - Proficiency with Zendesk, Jira, Salesforce (preferred). - Self‑managed, organized, proactive, and able to work independently. Required Education & Certifications: - Bachelor’s degree in Information Technology, Computer Science, or related field (or equivalent professional experience).

Montrouge, France

Hybrid

18-03-2026