Ringover North America

www.ringover.com

1 Job

396 Employees

About the Company

Ringover provides the communications suite that staffing, recruiting and revenue-driven firms require to drive better client & business development outcomes. We do this by delivering the best and widest range of communication channels in the market. Calling, text messaging, video, call coaching, WhatsApp, conversation summaries, transcriptions, analytics, advanced statistics, and more. Ringover integrates advanced communications into your entire BD tech stack — Avionté, Bullhorn, Invenias, Connexys, JobAdder, Vincere, Salesforce, Slack, Microsoft Teams, Zoho, HubSpot, and hundreds more. Automatically log conversation history, notes & tags. Reach contacts in one-click. Sync call summaries and recordings automatically into your ATS/CRM. We help over 13,000 customers in North America and beyond to elevate their client & candidate experiences and business development success. Experience the power of AI-driven conversations at www.ringover.com.

Listed Jobs

Company Name: Ringover North America
Job Title: Customer Success Manager - Trilingue (H/F)
Job Description: **Job Title**: Customer Success Manager (Trilingual) **Role Summary** Drive customer satisfaction, retention, and MRR growth for a portfolio of existing B2B clients by providing strategic guidance, product adoption support, and commercial upsell opportunities. Act as the primary customer liaison and coordinate cross‑functional teams to deliver value and improve the overall customer experience. **Expectations** - Minimum 5 years in Customer Success, Account Management, or B2B portfolio management. - Fluency in French, English, and Spanish (written and spoken). - Commercial mindset with proven results in upsell/cross‑sell. - Self‑directed, proactive, and comfortable managing multiple initiatives. - Willingness to innovate and refine processes. **Key Responsibilities** - Manage a portfolio of existing clients, ensuring high satisfaction and retention. - Guide clients through adoption of product features to maximize operational performance. - Identify and execute upsell and cross‑sell opportunities to increase MRR. - Serve as the primary point of contact for all client issues, addressing dissatisfaction promptly. - Track satisfaction metrics and develop action plans for improvement. - Coordinate internal stakeholders (sales, support, product, etc.) to meet client needs. - Contribute to continuous improvement of customer experience and internal processes. - Foster relationships to transform clients into brand ambassadors. **Required Skills** - Proven ability to manage and grow a client portfolio. - Strong communication and negotiation skills in three languages. - Analytical mindset for tracking metrics and driving data‑based improvements. - Project management skills: handle multiple concurrent projects with clear organization. - Commercial acumen: identify revenue opportunities and close deals. **Required Education & Certifications** - Bachelor’s degree or equivalent in Business, Marketing, or a related field. - Professional certifications in customer success or account management are a plus. ---