Cellar Insights

About the Company

Cellar Insights helps potato growers, processors, and storage operators minimize loss and detect early signs of spoilage, excess shrink and poor fry color with smart remote monitoring. Our Smart Storage Monitoring System provides alerts, trending information and actionable analytics to protect the quality and value of your potato crop. For growers, we detect rot early and protect potato quality and yield. For processors, we protect and optimize contracted potato supply with early risk detection and supply chain visibility. For facility system vendors, we add rot detection and predictive analytics to deliver more value to growers. We're working with potato operations across Alberta, New Brunswick and Manitoba, and expanding to Idaho, Washington, North Dakota, and PEI. Learn more at cellarinsights.com

Listed Jobs

Company Name

Cellar Insights

Job Title

Customer Success & Growth (AgTech)

Job Description

**Job Title** Customer Success & Growth Specialist – AgTech **Role Summary** Drive customer satisfaction and growth for AgTech solutions by managing accounts, resolving issues, and delivering strategic insights that enhance product adoption and drive revenue. **Expectations** - Maintain high levels of customer satisfaction and retention. - Identify and act on upsell and cross‑sell opportunities. - Collaborate with product, sales, and analytics teams to improve offerings based on customer feedback. **Key Responsibilities** - Manage day‑to‑day account health, monitor usage metrics and support ticket flow. - Troubleshoot product issues, coordinate solutions with technical teams, and ensure timely resolution. - Provide proactive onboarding, training and best‑practice guidance to customers. - Analyze usage data, detect trends, and deliver actionable recommendations to product, engineering, and sales. - Cultivate strong relationships with key stakeholders; act as a trusted advisor on technology adoption. - Draft and present quarterly reports on account performance and growth opportunities. **Required Skills** - Strong customer support and satisfaction background. - Excellent verbal and written communication; ability to build rapport with diverse audiences. - Analytical mindset; proficient with data interpretation, trend spotting, and recommendation generation. - Proficient in digital tools: CRM (e.g., Salesforce, HubSpot), support platforms (e.g., Zendesk, Freshdesk), and analytics tools (e.g., Power BI, Tableau). - Self‑starter, able to work independently in a hybrid or remote setting. - Adaptability, problem‑solving aptitude, and proactive approach to change. **Required Education & Certifications** - Bachelor’s degree in Business, Marketing, Computer Science, Agriculture, or related field. - Certifications in Customer Success, CRM usage, or data analytics (e.g., Tableau Desktop Specialist, HubSpot Service Software Certification) are a plus.

Winnipeg, Canada

Hybrid

21-11-2025