Andrew Scott Ltd

About the Company

Established in 1870, Andrew Scott Ltd is one of the UK’s oldest independent construction companies. We are a respected name in the civil engineering and construction markets to both Public and Private sector customers. For 150-years we have successfully contributed to the built environment, delivering innovative, high-quality and sustainable projects. We are a major local employer providing knowledge and expertise from our 200-strong workforce, which operates from our network of regional ofces. We provide our customers with a unique construction service, through the synergy between our Building and Civil Engineering departments. Having a strong reputation for working effectively with many public and private sector clients, Andrew Scott Ltd directly employ highly skilled project teams and take great pride in having a proven track record of delivering projects on time, within budget and to the highest quality.

Listed Jobs

Company Name

Andrew Scott Ltd

Job Title

IT Support Technician

Job Description

Job title: IT Support Technician Role Summary: Provide first‑line technical assistance for desktop, mobile, and peripheral devices, troubleshoot software and network issues, and maintain system performance and security. Expectations: Deliver timely, clear support to end‑users, maintain documentation, and collaborate with IT teams to resolve complex problems while enhancing user competency. Key Responsibilities: - Handle first‑line support for Windows, macOS, Android, and iOS hardware and peripherals. - Troubleshoot software issues including Microsoft Office, enterprise applications, and operating system errors. - Maintain LAN/WAN, DNS, TCP/IP, firewall, and switch configurations and monitor network performance. - Manage user accounts and permissions in Microsoft Azure, assist with account provisioning and access control. - Diagnose and resolve hardware component failures and configuration problems. - Monitor system logs, analyze performance metrics, and escalation tickets as needed. - Document technical procedures, create knowledge‑base articles, and provide user training or guidance. Required Skills: - Proven experience in IT support/help‑desk roles. - Strong understanding of computer networking principles and protocols. - Proficiency with Windows, macOS, Android, iOS, and Microsoft Office suite troubleshooting. - Ability to explain technical concepts clearly to non‑technical users. - Analytical thinking and efficient problem‑diagnosis capability. - Excellent written and verbal communication. Required Education & Certifications: - Bachelor’s degree in Information Technology, Computer Science, or related field (preferred). - Relevant certifications such as CompTIA A+, Microsoft Certified: Modern Desktop Administrator Associate, or equivalent (required).

Swansea, United kingdom

On site

09-12-2025