Close Brothers

About the Company

Close Brothers is a leading UK merchant banking group providing lending, deposit taking and securities trading. We employ approximately 3,000 people, principally in the United Kingdom and Ireland. Close Brothers Group plc is listed on the London Stock Exchange. At Close Brothers, we are here to help the people and businesses of Britain thrive over the long term. This means supporting our colleagues, customers and clients, and the communities and environment in which they operate. It means helping people and businesses unlock their potential and plan for the future with confidence, building relationships that stand the test of time. It also means that we continue to be there for the long term, whatever the economic climate, making decisions that are right for today and for generations to come. What we do Banking Banking provides specialist lending and deposits across three businesses: Commercial offers specialist and predominantly secured lending principally to the SME market; Retail provides intermediated finance through motor dealers, motor finance brokers and insurance brokers, and savings products for individuals and corporates; and Property offers residential development finance to established UK property developers, funding for commercial properties, and bridging and refurbishment loans. Securities Winterflood is a leading liquidity provider, also offering corporate advisory services to investment trusts and institutional sales trading. Winterflood Business Services provides outsourced dealing and custody solutions to c.60 corporate clients www.closebrothers.com

Listed Jobs

Company Name

Close Brothers

Job Title

Service Delivery Analyst

Job Description

**Job title:** Service Delivery Analyst **Role Summary:** Analyze and monitor performance data of IT service delivery, ensuring SLA/OLA compliance and continuous improvement. Engage with business units and external suppliers to translate analytics into actionable insights, enhancing customer experience and operational efficiency. **Expectations:** - Deliver accurate, data‑driven analysis of IT service metrics. - Maintain strong stakeholder relationships and manage expectations. - Contribute ideas for service enhancements and cost optimisation. - Support governance, compliance, and information security requirements. - Participate in transformational and change initiatives. **Key Responsibilities:** - Collect, validate, and analyze service delivery data from multiple sources. - Ensure data aligns with SLA/OLA requirements and report deviations. - Monitor external supplier performance against contractual KPIs in collaboration with TPM. - Assess current state, propose data‑based strategies to improve customer experience. - Manage stakeholder expectations and communicate findings clearly. - Identify and recommend continuous improvement opportunities with measurable impact. - Contribute to broader change programmes and uphold governance, compliance, and security standards. **Required Skills:** - Service delivery analysis experience in a complex business environment. - Proficiency in ITIL framework and understanding of service level management. - Strong analytical and data interpretation skills. - Ability to translate data insights into clear, actionable recommendations. - Excellent written and verbal communication; stakeholder management. - Adaptability to changing requirements and strong decision‑making capability. - Exceptional customer‑service orientation. **Required Education & Certifications:** - Degree or equivalent experience in IT, Business Analytics, Data Science, or related field. - ITIL Foundation certification (preferred). ---

London, United kingdom

Hybrid

01-12-2025