Skills

Communication Data Analysis Monitoring Customer Service Analytical Skills Recruitment

Job Specifications

Overall Summary

At Close Brothers we look to recruit individuals from all different backgrounds and encourage you to apply even if you don’t tick every box. We celebrate diversity and promote inclusivity. Vacancies are available on a part-time, job-share or full-time basis because we know the best person for the job isn’t always available full-time. Our aim is to facilitate requests wherever possible and managers will consider requests on an individual basis.

Join the Close Brothers Technology Team where you will support the monitoring of performance of technology functions within ITSS on behalf of the business units to ensure ITSS technology functions are delivering service levels in line with agreed expectations.

Our ideal team member will have previous experience in the collection, validation and analysis of data from numerous sources with excellent customer service skills.

Responsibilities

To develop and maintain strong and effective relationships with stakeholders within the business units and ITSS
Responsible for analysing data associated to service delivery from within ITSS and ensuring this is in line with agreed requirements associated to OLA/SLA’s
In collaboration with TPM, monitor external IT supplier performance against contractual KPI’s
Comfortable assessing the status quo, contributing ideas based on data analysis to strategies that will deliver higher levels of customer experience being delivered across ITSS
Manage expectations of internal stakeholders effectively
Contributing ideas for continuous improvements which deliver positive impact to colleagues, customers and company – measured by improved service delivery and cost reduction
Contributor to transformational programmes and wider change initiatives where required
Ensure that all Governance, Compliance and Information Security requirements are adhered to.

WE WOULD LOVE TO HEAR FROM YOU IF YOU HAVE/ARE:

Service Delivery Analysis experience gained within a complex business
Experience of working within the ITIL framework
Good written and oral communication
An ability to translate output of data analysis/metrics into meaningful insight
Able to develop trust and positive relationships with all stakeholders and peers
Able to easily adapt to changing requirements & needs
Sound decision making skills
Exemplary customer service skills
Excellent analytical skills

IT IS NOT ESSENTIAL BUT IT WOULD BE GREAT IF YOU:

Experience within the Financial Services sector
Experience of working within an IT environment

We are an inclusive organisation and committed to ensuring our recruitment process is as accessible as possible to everyone. We will make adjustments for people who have a disability or long-term condition. If you need the job description or application form in an alternative format or would like to discuss the recruitment process with us, please email us at recruit.ssc@closebrothers.com or request a call back.

About Us

At Close Brothers we support employees to balance their work life priorities and in this role you will be able to enjoy a mixture of hybrid working.

Close Brothers is a leading UK merchant banking group providing lending, deposit taking and securities trading. We employ approximately 3,000 people, principally in the United Kingdom and Ireland. Close Brothers Group plc is listed on the London Stock Exchange and is a constituent of the FTSE 250.

To find out more about Close Brothers, please visit our careers page: https://www.closebrothers.com/careers

To find out more about life at Close Brothers:

https://www.closebrothers.com/life-close-brothers#374017299-899295541

To find out more about our benefits:

https://www.closebrothers.com/employee-benefits

To find out more about our commitment to creating an inclusive environment:

Our Responsibility - Diversity and inclusion ¦ Close Brothers Group

About the Company

Close Brothers is a leading UK merchant banking group providing lending, deposit taking and securities trading. We employ approximately 3,000 people, principally in the United Kingdom and Ireland. Close Brothers Group plc is listed on the London Stock Exchange. At Close Brothers, we are here to help the people and businesses of Britain thrive over the long term. This means supporting our colleagues, customers and clients, and the communities and environment in which they operate. It means helping people and businesses unlock... Know more