Essco Group

About the Company

Essco design and supply energy efficient products and systems to the heating, ventilating, air conditioning and process industries. The group includes the following divisions: Essco Energy - Products and systems for building services and heat network applications Essco Hydronics - UK distributor of ESBE valve and actuator products Essco Fit & Forget - HVAC assemblies designed to save valuable installation time Essco Process Valves - Engineered valve solutions for industrial, marine and process applications (Formerly known as The Valve and Actuator Company VAC) Essco Prefab - Packaged plant and prefabricated utility cupboards for heat networks and commercial applications

Listed Jobs

Company Name

Essco Group

Job Title

Internal Sales Engineer

Job Description

**Job Title:** Internal Sales Engineer **Role Summary:** Provide first‑class customer support and sales enablement within the internal sales division. Handle customer enquiries, generate competitive quotations, process orders, and coordinate with operations and suppliers to ensure on‑time delivery. Serve as the technical and commercial liaison between customers, the sales team, and manufacturing partners. **Expectations:** - Deliver accurate and timely quotations that meet customer requirements. - Process sales orders and maintain meticulous records. - Collaborate with internal and external sales teams to achieve and exceed sales targets. - Resolve customer queries promptly and maintain a high level of service quality. **Key Responsibilities:** - Respond to inbound customer enquiries and provide tailored quotations. - Process and record sales orders, ensuring data integrity. - Liaise with operations and logistics to confirm order fulfillment schedules. - Route qualified opportunities to external sales representatives. - Resolve customer complaints and inquiries efficiently. - Communicate product information and benefits to customers. - Build and sustain relationships with suppliers and manufacturing partners. **Required Skills:** - Excellent written and verbal communication. - Strong attention to detail and data accuracy. - Ability to multitask and prioritize in a dynamic environment. - Effective problem‑solving and complaint resolution. - Proficiency with IT tools (CRM, spreadsheet, email). - Proactive, customer‑centric mindset. - Team‑player with professionalism under pressure. - Prior experience in customer service or sales, including quotation and order processing. **Required Education & Certifications:** - Minimum high‑school diploma or equivalent. - Technical knowledge of valves or instrumentation preferred; additional training provided. - No specific certifications required, though sales or customer‑service certifications are a plus.

Nursling, United kingdom

On site

02-12-2025