HPO Technologies

About the Company

We are the leading provider of digitized human performance solutions to military, public sector and corporations. HPO Technologies is a human performance business owned and funded by NMCapital, who are poised to further invest into developing a world-leading digital platform. The current BMF team combines knowledge and expertise from the military; professional sport; sports science; commercial health and wellness and medical and rehabilitation backgrounds. Our services and systems are designed to shift the dial in physical and mental performance to achieve the specific goals set by our clients. We use a combination of physical preparation programme, end-user engagement, testing, tracking and rewards to build online communities and deliver the end result.

Listed Jobs

Company Name

HPO Technologies

Job Title

Customer Success & Operations Associate

Job Description

Job title: Customer Success & Operations Associate Role Summary: Provide day‑to‑day operational support for UK MOD client accounts, ensuring smooth onboarding, usage monitoring, and issue resolution. Coordinate updates and content management, assist with QA of new releases, and maintain organized workflows across product, engineering, and QA teams. Expectations: - Highly organized with meticulous attention to detail - Consistent management of repetitive operational tasks - Clear, confident communication with internal and external stakeholders - Quick learner of checklists, QA processes, and digital platform functionalities - Service‑oriented and dependable, eager to grow in Customer Success or Product Operations Key Responsibilities: - Support daily operations for UK MOD accounts, logging and tracking client requests and updates - Respond to client queries and ensure timely follow‑up - Monitor usage, facilitate client onboarding, and maintain documentation and workflow organization - Upload and manage platform content accurately; support QA and validation of new feature releases - Coordinate internally with product, engineering, and operations teams; identify, log, and track issues to resolution - Provide flexible support across Customer Success and Operations as needed Required Skills: - Exceptional organizational and detail‑oriented skills - Experience in content management, administration, or product support roles - Familiarity with digital platforms (preferred) - Strong communication and problem‑solving abilities - Ability to work methodically through checklists and QA processes Required Education & Certifications: None specified.

London, United kingdom

On site

10-12-2025