Skills

Attention to detail

Job Specifications

HPO Technologies is looking for a highly organised, proactive Customer Success & Operations Associate to support our work with key UK defence clients. If you’re reliable, detail-driven, and thrive in structured, hands-on operational roles, this is an exciting opportunity to make an impact.

About the Role

You’ll play a key role in keeping our delivery smooth and consistent—coordinating client updates, supporting onboarding and day-to-day success activities, managing content and workflows, and helping validate new product features.

Working closely with our account lead, product, engineering, and QA teams, you’ll ensure our platform meets client expectations and that operational processes run to a high standard.

This role is perfect for someone who enjoys methodical work, takes pride in accuracy, and wants to grow within a product-led environment.

What You’ll Be Doing

Account & Client Support

Support daily operations for UK MOD accounts
Log, track, and coordinate client requests and updates
Respond to queries and ensure timely follow-up

Customer Success Delivery

Monitor usage and support client onboarding
Maintain documentation and organised workflows

Platform & Operational Support

Upload and manage platform content with accuracy
Support QA of new feature releases and validate functionality
Coordinate internally across product, engineering, and operations
Identify, log, and track issues through to resolution

General Team Support

Provide flexible support across Customer Success and Operations as needed

What We’re Looking For

Exceptionally organised with strong attention to detail
Comfortable managing repetitive operational tasks with consistency
Clear and confident communicator
Experience with content management, admin, or product support
Familiarity with digital platforms (preferred)
Quick learner who works methodically through checklists and QA processes

You’ll thrive here if you are:

Diligent, dependable, structured, service-oriented, and keen to grow in Customer Success or Product Operations.

Why Join HPO Technologies?

Work on meaningful, high-impact projects
Collaborate directly with product and engineering teams
Gain exposure to feature development and QA processes
Join a supportive, experienced team with room to grow

About the Company

We are the leading provider of digitized human performance solutions to military, public sector and corporations. HPO Technologies is a human performance business owned and funded by NMCapital, who are poised to further invest into developing a world-leading digital platform. The current BMF team combines knowledge and expertise from the military; professional sport; sports science; commercial health and wellness and medical and rehabilitation backgrounds. Our services and systems are designed to shift the dial in physical a... Know more