- Company Name
- IMA360
- Job Title
- Business Analyst
- Job Description
-
**Job Title:** Business Analyst
**Role Summary:**
Act as the bridge between product stakeholders and technical teams to capture, refine, and validate product requirements for a SaaS solution integrated with ERP and CRM systems. Drive data accuracy, process optimization, and dashboards to support strategic decision‑making in a fast‑paced agile environment.
**Expectations:**
* Deliver clear, actionable product specifications and user stories for new features and enhancements.
* Coordinate cross‑functional workshops, sprint planning, UAT, and release activities.
* Validate data flows and system integrations, ensuring alignment across SaaS, ERP, and CRM.
**Key Responsibilities:**
* Partner with Product Managers to document requirements, acceptance criteria, workflows, and feature specifications.
* Analyze customer feedback, product usage data, system logs, and ERP processes (order‑to‑cash, pricing, billing, integrations, reporting) to identify gaps.
* Define data mappings, API requirements, and sync logic for integrations; validate data accuracy post‑deployment.
* Build dashboards and reports using Excel, SQL, or BI tools for business stakeholders.
* Maintain data consistency across SaaS, ERP, and CRM.
* Identify opportunities for process optimization or automation in SaaS operations.
* Support change management, user adoption, and training during system updates or process transitions.
* Recommend scalable operational best practices for a growing SaaS environment.
* Facilitate workshops, backlog grooming, sprint planning, and UAT.
* Coordinate SaaS product releases, QA validation, and release notes.
* Track risks, dependencies, and timelines for enhancements and operational projects.
* Define success metrics and measure impact of delivered features.
**Required Skills:**
* 4–6 years as a Business Analyst in a SaaS or technology environment.
* Minimum 4 years experience with Order‑to‑Cash and Pricing processes; familiarity with Rebates and Chargeback.
* Agile product and engineering collaboration experience.
* Strong data analysis background with proficiency in Excel and SQL; dashboarding expertise.
* Documentation, process mapping, and system integration support experience.
* Excellent communication skills; ability to translate technical concepts for business audiences.
* Strong analytical, problem‑solving, and organizational skills.
* French language proficiency is a plus.
**Required Education & Certifications:**
* Bachelor’s degree in Business, Information Systems, Computer Science, Accounting, or related discipline.