vivenu

1 Job

164 Employees

About the Company

Our mission is to build a ticketing platform that puts ticket sellers first, so they’re empowered to create experiences that people love. We help organizers to be more efficient, absolutely independent, and fully connected. vivenu is the exclusive ticketing solution for 1000+ premier event brands worldwide including the Grammy Awards, FC Schalke 04, Stanford University, and many more. With $65 million in funding from renowned global investors, we’ve set out to revolutionize event ticketing - now and forever. Pumped enough? We are not just another company, and we are not looking for people who seek just another job. Ready for personal growth? Join us.

Listed Jobs

Company Name: vivenu
Job Title: Gestionnaire de compte (Customer Success Manager)
Job Description: **Job Title:** Customer Success Manager (Account Manager) **Role Summary:** Drive customer success for a global event ticketing platform. Manage a portfolio of key accounts, ensuring smooth implementation, adoption, and ongoing value delivery. Act as strategic advisor, advocate for client needs, and collaborate cross‑functionally to optimize revenue growth and retention. **Expectations:** - Achieve high customer satisfaction, renewal, and expansion metrics. - Develop & execute customized success plans aligned to client objectives. - Provide proactive problem resolution and continuous education on platform features. - Act as the voice of the customer for product and service improvements. **Key Responsibilities:** 1. **Client Portfolio Management** – Own end‑to‑end lifecycle of assigned accounts; prioritize initiatives based on impact and performance. 2. **Implementation & Onboarding** – Lead structured roll‑out, ensuring rapid platform adoption and measurable benefits. 3. **Strategic Consulting** – Advise on user experience, revenue growth, and operational efficiencies; prepare executive reviews. 4. **Performance Monitoring** – Analyze usage analytics and KPIs; identify risks and implement mitigation actions. 5. **Renewal & Expansion** – Drive contract renewals and upsell opportunities through relationship building. 6. **Voice of the Client** – Capture feedback, collaborate with product and engineering teams to influence roadmap. 7. **Training & Enablement** – Plan and deliver workshops, webinars, and feature briefings to keep clients informed. **Required Skills:** - 3+ years in Customer Success or Project Management within SaaS, ideally event ticketing or related software. - Strong stakeholder management across technical and executive audiences. - Strategic planning, data‑driven decision making, and portfolio prioritization. - Excellent communication & facilitation of workshops, product demos, and executive briefings. - Technical fluency: security, APIs, payment integrations; ability to translate complex concepts to non‑technical stakeholders. - Proactive problem‑solving mindset and project‑management discipline. **Required Education & Certifications:** - Bachelor’s degree in Business, Technology, Marketing, or related field. - Certifications in Customer Success, Project Management (PMP/PRINCE2), or relevant SaaS platforms preferred.