- Company Name
- Numeric Technologies
- Job Title
- SAP Operations Manager
- Job Description
-
**Job Title**
Senior Manager, Operations – SAP / ERP Systems
**Role Summary**
Lead cross‑functional operations for SAP/ERP platforms across BASIS, Integration, and Cloud/Platform function. Manage contractor and vendor teams, establish operational standards, ensure system reliability, compliance (SOX, GDPR), and continuous improvement through process automation and KPI reporting. Act as liaison between technical groups and executive leadership, driving alignment of operational cadence with project schedules and business priorities.
**Expectations**
- Deliver operational excellence and 24/7 system availability.
- Maintain security and compliance posture, applying patches and managing change.
- Scale and optimize resource utilization and process automation.
- Provide actionable reporting to senior leadership.
**Key Responsibilities**
- Develop and enforce environment management standards (release, patch, transport).
- Lead cross‑functional initiatives, contractor and vendor coordination.
- Monitor health, performance, and incident response for high‑availability systems.
- Design, implement, and evolve operational workflows for a new, growth‑oriented company, balancing agility and stability.
- Partner with TPMs/PMO to align operations with project timelines.
- Drive automation, tooling, and continuous improvement.
- Ensure compliance with SOX, GDPR, and internal controls in collaboration with BASIS Security.
- Maintain and update operational documentation (Confluence, Jira), ensuring accessibility and logical structure.
- Track, analyze, and report operational KPIs, technical debt, and modernization opportunities.
- Serve as liaison among Platform, BASIS, Integration teams, and external vendors to manage SLAs.
**Required Skills**
- 8+ years in enterprise IT operations, with strong SAP/ERP experience.
- Proven leadership of cross‑functional technical teams and contractor management.
- Expertise in infrastructure, integration, and platform operations.
- Strong understanding of compliance frameworks (SOX, GDPR) and operational governance.
- Experience in process automation, tooling, and KPI‑driven continuous improvement.
- Excellent communication and documentation skills; proficiency with Confluence, Jira, and visualization tools.
**Required Education & Certifications**
- Bachelor’s degree in Information Technology, Computer Science, or related field (or equivalent experience).
- Relevant certifications preferred: SAP BASIS/Developer, ITIL Foundation, or equivalent.
Los angeles, United states
Hybrid
Senior
01-02-2026