Job Specifications
Job Title: Sr. Manager, Operations
Location: Remote
Long Term
Role Summary
The Sr. Manager, Operations is a strategic, cross-functional leader reporting directly to
the Director of Engineering, ERP Platform & Integration. This role uniquely spans the
three engineering verticals, BASIS, Integration, and Cloud/Platform, and is responsible
for driving operational excellence, system reliability, and cross-domain alignment.
The successful candidate will play a crucial role in understanding the interdependence
and operational nuances across these areas, ensuring seamless coordination and
optimized performance. They will bring a modern mindset, a strong leadership
presence, and the ability to navigate complex technical environments with empathy,
clarity, and precision.
This role collaborates closely with engineering leads, TPMs, and the Technical
Documentation Specialist to ensure environments are well-documented, compliant, and
scalable. Additionally, the Sr. Manager will represent Enterprise Technology across
Operations & Technology, fostering strong cross-functional relationships, managing
vendor coordination, overseeing environment governance, and delivering insightful
operational reporting.
Key Responsibilities
Operations Leadership
• Establish and lead cross-functional operational initiatives across Platform,
BASIS, and Integration, while managing a team of contractors and service
providers.
• Anticipate and optimize resource needs, including identifying performance
gaps, staffing requirements, and opportunities for efficiency.
• Develop and maintain environment management standards, including
release controls, patches, and transport processes.
• Ensure timely application of system patches, including security updates, to
maintain platform stability, compliance, and protection against
vulnerabilities.
• Oversee high availability and performance of systems through proactive
monitoring and incident response coordination.
Program & Process Management
• Establish new operational processes and standards to support the needs
of a newly formed company, including designing, implementing, and
evolving workflows that enable scalable, efficient, and resilient operations.
• Build with agility and adaptability in mind, enabling the organization to
respond effectively to evolving business priorities and strategic growth
opportunities.
• Partner with TPMs and PMO to align operational activities with project
timelines and business priorities.
• Drive continuous improvement in operational workflows, including
automation and tooling enhancements.
• Support Day 1 readiness and post-launch stabilization efforts.
Governance & Compliance
• Collaborate with the BASIS Security Engineer to ensure compliance with
SOX, GDPR, and internal controls.
• Own the organization and upkeep of operational documentation, ensuring
it is created when needed, logically structured, consistently maintained,
and easily accessible to relevant stakeholders.
• Track and report on operational KPIs, technical debt, and modernization
opportunities.
Cross-Functional Collaboration
• Act as a liaison between Platform, BASIS, and Integration teams to ensure
seamless coordination.
• Engage with vendors and service providers to manage SLAs and
operational dependencies.
• Support executive reporting and decision-making through clear summaries
and operational insights.
Qualifications
• 8+ years of experience in enterprise IT operations, preferably in SAP or
ERP environments.
• Demonstrated ability to lead with empathy, foster collaboration across
diverse teams, and communicate technical concepts with clarity and
influence.
• Experience navigating change and ambiguity in transformation
environments, and a commitment to continuous learning and professional
development.
• Strong understanding of infrastructure, integration, and platform
operations.
• Proven ability to lead cross-functional teams and manage complex
technical programs.
• Familiarity with compliance frameworks (SOX, GDPR) and operational
governance.
• Excellent communication and documentation skills; experience with
Confluence, Jira, and visualization tools.
About the Company
Numeric is a global technology service provider that is committed to helping customers unleash digital transformation through enterprise solutions and personalized service. With a reach across 13 international locations and 2,000+ employees, Numeric, a leading global professional services company, provides a range of services and solutions in strategy, consulting, technology, automation & operations.
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