Spire - Pay with Spire, Inc.

About the Company

Spire is transforming everyday spend with a convenient payment solution designed to lower transaction processing costs for merchants while enabling them to drive loyalty by providing customer rewards that matter.

Spire’s Pay with Spire platform leverages Discover’s network to deliver the first-ever merchant-branded Automated Clearing House (ACH) payment solution at the point of sale with no integration required. Designed for seamless transactions across point-of-sale systems, digital wallets, in-app purchases, and online environments, Pay with Spire reduces merchant processing costs by 50-90% while offering customers a secure, bank-linked payment option.

With over 55,000 merchant locations, Pay with Spire uses Discover’s credit rails to eliminate costly fees and back-end integrations for merchants. Meanwhile, consumers enjoy a smooth, familiar payment experience enhanced by credit card-like rewards.

With Spire, merchants and customers can unlock everyday spend that rewards.

Listed Jobs

Company Name

Spire - Pay with Spire, Inc.

Job Title

Information Technology Operations Specialist

Job Description

**Job Title:** Information Technology Operations Specialist **Role Summary:** Provide Tier 1–2 support for enterprise IT and payment infrastructure, troubleshoot hardware, software, and network issues, perform routine system maintenance, and contribute to documentation, incident response, and compliance processes. **Expectations:** - Deliver reliable daily operations for mission‑critical systems. - Escalate complex issues to senior engineers while maintaining service quality. - Adhere to change management, security (SOC 2), and incident‑response policies. - Collaborate effectively with Agile development teams and business units. **Key Responsibilities:** - Respond to and resolve IT support tickets (Tier 1–2). - Troubleshoot basic hardware, software, and network problems. - Execute routine system checks, patching, and updates per SOP. - Develop and update IT runbooks, process guides, and documentation. - Coordinate incident‑response activities and post‑incident reviews. - Support onboarding of new employees (accounts, access, IT procurement, hardware setup). - Interface between IT engineering and business divisions (sales, ops, etc.). - Utilize Postman, cURL, and other diagnostic tools. - Participate in maintaining internal support systems and API interfaces. **Required Skills:** - Strong troubleshooting and problem‑solving abilities. - Experience with Microsoft Intune administration. - Proficiency in Microsoft Office and Google Workspace. - Service desk management and ticketing system experience (Jira, ServiceNow, Zendesk) preferred. - Familiarity with cloud platforms (Azure, AWS, GCP) and API usage preferred. - Excellent written and verbal communication for technical and non‑technical audiences. - Ability to work in an Agile environment and support multiple teams. **Required Education & Certifications:** - High‑school diploma or equivalent (Bachelor’s in IT or related field preferred). - Legal authorization to work in the United States without sponsorship.

Dallas, United states

Hybrid

28-01-2026