Job Specifications
Job Description: IT Operations Specialist
Location: Dallas, Texas
Department: Technology
Job Type: Full time
Salary Range: $60,000-$65,000
About Us:
Join Spire and help us change the way people pay.
Spire is on a mission to change in-store payments through our merchant-branded, pay-by-bank platform. We enable merchants to reduce transaction costs, drive loyalty, and deliver a seamless customer experience—without disrupting existing checkout systems.
Position Overview
The Entry-Level IT Operations Associate will support the daily operations of our IT and payment infrastructure. This role is ideal for someone who is eager to gain hands-on experience in fintech operations, enjoys troubleshooting, and wants to learn how mission-critical systems are monitored and maintained as well as maintaining SOC2 compliance.
Key Responsibilities
Tier 1 & maturing to Tier 2 research and response as reported from the organization
Respond to user support tickets and escalate issues to senior engineers when necessary.
Assist in troubleshooting basic hardware, software, and network issues.
Perform routine system checks, patching, and updates following change policy, process and and standard operating procedures.
Help develop and maintain IT documentation, runbooks, and process guides.
Collaborate with operations and engineering teams to resolve issues and streamline workflows.
Support onboarding of new employees (accounts, access, IT procurement , hardware setup).
Participate in incident response activities and post-incident reviews.
Support of business inquiries on the operations of the internal support systems and API interfaces
IT Support Service desk & reporting
Serve as the point of Contact between IT Engineering and the business divisions i.e., sales, ops etc.
Ability to use tools like Postman and Curl Script usage for troubleshooting
Qualifications
Experience working alongside and supporting multiple Agile development teams
Able to troubleshoot issues quickly and effectively
Prior experience Microsoft office products
Intune Administration
Service desk management
Strong organizational skills
Exceptional communication skills and the ability to communicate appropriately with technical and business teams
Must be legally authorized to work in the United States without the need for sponsorship now, or at any time in the future
Nice to Have (Not Required)
Experience with ticketing systems (e.g., Jira, ServiceNow, Zendesk).
Exposure to cloud platforms (Azure, AWS, or GCP).
Interest in payments, banking, or financial services.
Experience with Google Workspace & Microsoft Azure
Why Join Spire
At Spire, we’re building something that’s not only innovative, but meaningful. We’re creating a modern payments platform that delivers real value to both merchants and consumers—lowering costs, increasing loyalty and making everyday purchases more rewarding. Our team is small, nimble and driven by purpose. Everyone here has a seat at the table and the opportunity to shape the future of the company. We move fast, support each other and take pride in doing great work together. If you’re looking for a place where your ideas matter and your work has real impact, Spire is the place to be.
Benefits & Perks:
Health/Dental/Vision insurance
401(k) or retirement benefits
Unlimited PTO
Learning & development support
About the Company
Spire is transforming everyday spend with a convenient payment solution designed to lower transaction processing costs for merchants while enabling them to drive loyalty by providing customer rewards that matter.
Spire’s Pay with Spire platform leverages Discover’s network to deliver the first-ever merchant-branded Automated Clearing House (ACH) payment solution at the point of sale with no integration required. Designed for seamless transactions across point-of-sale systems, digital wallets, in-app purchases, and online en...
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