sweetgreen

About the Company

sweetgreen is a destination for real food. We believe the choices we make every day about what we eat, where it comes from, and how it’s made have a lasting impact on our communities. From the seed to the store, we’re involved in every step of the supply chain, working with partners and farmers we know and trust. We make our food from scratch in each sweetgreen every day, using whole produce delivered that morning. As sweetgreen grows, we’re dedicated to working with the right people. We’ve built a team of over 5,000 hardworking individuals who care about developing future leaders and live our core values daily. We meet farmers before we meet landlords. We turn our new neighbors into friends. We’re building a brand that connects to local neighborhoods and leaves communities better off than we found them.

Our mission is to inspire healthier communities, by connecting people to real food. With over 220 locations across PA, MA, DMV, NY, CA, IL, TX, CO, and FL, we’ve worked hard to build a company with passion and purpose - and we’re just getting started.

Listed Jobs

Company Name

sweetgreen

Job Title

ServiceNow Administrator

Job Description

**Job Title** Senior ServiceNow Administrator **Role Summary** Senior ServiceNow Administrator who leads governance, strategy, and continuous improvement of the ServiceNow platform. Drives roadmap execution, ensures platform alignment with business objectives, and optimizes ITSM, ITOM, and CMDB modules. Acts as primary expert and support contact, integrating ServiceNow with enterprise systems and maintaining data integrity, security, and performance. **Expectations** - Minimum 5 years of ServiceNow administration or related role. - Certified ServiceNow System Administrator (CSA) or equivalent. - Strong knowledge of ITIL principles and best practices. - Demonstrated experience in platform governance, strategic planning, and innovation. - Excellent problem‑solving, independent work, and stakeholder communication skills. **Key Responsibilities** - Govern ServiceNow platform, enforcing best practices, policies, and compliance. - Develop and execute a strategic roadmap to enhance existing functions and deliver new capabilities. - Collaborate with business stakeholders to gather requirements and translate them into technical solutions. - Configure and manage ITSM, ITOM, CMDB, and other modules; perform system integrations. - Ensure data integrity, security, performance, and system health metrics. - Plan and support platform upgrades, patches, and releases. - Serve as the primary point of contact for ServiceNow support, troubleshooting, and issue resolution. - Maintain architecture diagrams, process workflows, and user guides. - Conduct audits and compliance assessments, identifying risks and improvement opportunities. - Promote innovation initiatives to leverage ServiceNow features for process efficiency. - Deliver training sessions and workshops to users and administrators. **Required Skills** - ServiceNow platform administration & configuration. - Governance and strategic road‑mapping. - Integration with enterprise systems. - Security, data, and performance management. - ITIL processes and best practices. - Problem‑solving and analytical thinking. - Strong written and verbal communication. - Collaboration and stakeholder relationship management. **Required Education & Certifications** - Bachelor’s degree in Information Technology, Computer Science, or related field (or equivalent experience). - ServiceNow Certified System Administrator (CSA) mandatory; additional ServiceNow platform certifications are a plus.

Los angeles, United states

On site

Mid level

27-01-2026