Doctolib

careers.doctolib.com

26 Jobs

3,363 Employees

About the Company

We're a B Corp company committed to build together the healthcare we all dream of.

More than 2,900 Doctolibers in France, Germany, Italy, and the Netherlands are helping to improve the daily lives of care teams with a new generation of technologies and services.

At the same time, Doctolib is helping over 80 million patients to effectively manage their health and provide quick and easy access to optimal healthcare.

Listed Jobs

Company Name: Doctolib
Job Title: Senior Machine Learning Engineer - Information Retrieval - AI Teams (x/f/m)
Job Description: Job title: Senior Machine Learning Engineer – Information Retrieval Role Summary: Lead end‑to‑end development of AI solutions for patient‑practitioner matching and care planning. Drive research‑to‑production pipelines, collaborate with cross‑functional teams, and measure impact on product metrics. Expectations: • Deliver scalable ML products that improve patient access to care. • Own technical decision‑making from concept to deployment. • Demonstrate deep expertise in information retrieval and large‑scale ML deployment. • Exhibit strong business and user focus, contributing to market expansion. Key Responsibilities: • Identify optimal technical solutions for product goals. • Prototype, test, and iterate models (Learning‑to‑Rank, Hybrid Search, ANN, etc.). • Deploy models via ML platform; monitor, evaluate, and enhance performance. • Quantify uplift, refine algorithms, and report results. • Collaborate with software, ML‑ops, and healthcare stakeholders on integration and lifecycle. Required Skills: • 8+ years in machine learning engineering. • Extensive experience in Information Retrieval (Learning‑to‑Rank, Hybrid Search, Approximate Nearest Neighbor). • Proficiency in large‑scale LLM application, evaluation, and production best practices. • Proven track record deploying production‑grade ML solutions. • Strong analytical, problem‑solving, and user‑centric mindset. • Excellent communication and cross‑team collaboration. (Preferred) • B2C marketplace experience. • Knowledge of pattern mining, recommendation, experimentation, or causal inference. Required Education & Certifications: • Bachelor’s or Master’s degree in Computer Science, Data Science, Engineering, or related field. • Technical certifications (e.g., TensorFlow, AWS ML, GCP ML) are a plus.

Company Name: Doctolib
Job Title: Support Engineer (x/f/m)
Job Description: Job title: Support Engineer Role Summary: Provide technical support to users of cloud-native medical appointment-scheduling products, acting as the primary link between customers and engineering. Conduct root-cause investigations, offer direct resolutions or escalations, and maintain client communication until issues are fully resolved. Collaborate with Product, Design, and Business teams within a feature-team, agile development environment. Expectations: 0‑4 years of technical support or related experience; strong analytical and investigative skills; fluent in English and French with ability to adjust communication for technical and non‑technical audiences; autonomous, detail‑oriented, and comfortable with continuous learning. Basic programming knowledge in JavaScript and familiarity with Git and version‑control tools are required. Optional experience in web development (React, Ruby on Rails, or similar) and prior support roles will be considered. Key Responsibilities: - Investigate and diagnose technical issues reported by clients. - Identify root causes and implement or coordinate fixes with engineering. - Maintain ongoing contact with customers until resolution. - Communicate incident status updates to Customer Care and Sales teams. - Contribute to improving support processes, tools, and knowledge‑base documentation. - Document findings and solutions for knowledge sharing. Required Skills: - Problem‑solving, root‑cause analysis, and troubleshooting. - Strong verbal and written communication in English and French. - Familiarity with cloud‑native SaaS environments and distributed architectures. - Basic programming skills (JavaScript, Python, Ruby, Java, or Kotlin). - Experience with Git and version‑control workflows. - Ability to work independently and prioritize tasks. Required Education & Certifications: - Bachelor’s degree in Computer Science, Engineering, Information Technology, or related field preferred. - Relevant technical certifications (e.g., AWS Certified Cloud Practitioner, Microsoft Technology Associate) are an advantage but not mandatory.

Company Name: Doctolib
Job Title: Senior Technical Services Engineer (x/f/m)
Job Description: **Job Title** Senior Technical Services Engineer **Role Summary** Provide expert onboarding and technical support for Doctolib’s interoperability and IP‑telephony solutions, ensuring seamless deployment and issue resolution for healthcare customers. Serve as a technical liaison between clients and development teams, delivering high‑quality service and monitoring connector performance. **Expectations** - Within 6 months: master the technical environment, onboard first clients, conduct connector surveillance, and achieve prompt issue resolution. - Demonstrate mastery of troubleshooting, root‑cause analysis, and escalations. **Key Responsibilities** - Receive and qualify support requests from internal teams and external customers. - Investigate technical issues, analyze root causes, and provide direct solutions or appropriate escalations to developers or external partners. - Maintain continuous client communication until resolution. - Monitor deployed connectors and interfaces (Datadog); detect, alert, and resolve interoperability incidents. - Guide onboarding of the Assistant Téléphonique, configuring VoIP/SIP Trunk/IPBX/Centerx solutions. - Diagnose and resolve VoIP, SIP Trunk, and IPBX issues, escalating when necessary. - Document and handover newly deployed connectors. - Support Level‑1 support training and knowledge transfer. - Contribute to process and tool improvements across the team. **Required Skills** - Strong analytical and investigative capabilities for integrated SaaS applications. - Proficiency with telephone protocols (SIP, SIP Trunk) and hospital interoperability standards (HL7, FHIR). - Networking and infrastructure knowledge (routing, VPN). - Programming literacy: reading source code, scripting, database queries. - Excellent communication with technical, commercial, and practitioner audiences. - Experience in healthcare IT (preferably within a medical facility) and familiarity with hospital information systems (HIS, RIS, PACS). - Experience troubleshooting interoperability incidents and using monitoring tools such as Datadog or Elastic. **Required Education & Certifications** - Bachelor’s degree or equivalent in Computer Science, Information Technology, or related field. ---

Company Name: Doctolib
Job Title: Commercial.e B2B- Perpignan (x/f/m)
Job Description: **Job title:** B2B Field Sales Representative (Business Developer) **Role Summary:** Drive the adoption of digital health solutions among local medical practitioners by prospecting new clients, conducting on-site sales, delivering product training, and ensuring accurate sales cycle documentation through Salesforce. **Expectations:** • Full ownership of the sales cycle from prospecting to closing. • Autonomous field presence with disciplined time management. • Strong motivation to meet and exceed sales targets. • Clear, persuasive communication in both written and verbal form. **Key Responsibilities:** • Identify and contact healthcare professionals in assigned territory. • Set and conduct in‑person meetings to present and demonstrate solutions. • Translate practitioner needs into tailored product solutions, securing adoption. • Provide introductory product training to new users onsite. • Maintain up‑to‑date client information and activity logs in Salesforce. • Prepare and submit regular sales activity reports and forecasts. **Required Skills:** • Proven field prospecting and sales experience. • Excellent interpersonal and communication skills. • Self‑directed, able to manage a complete sales cycle independently. • Competence in using a CRM system (Salesforce preferred). • Interest and basic familiarity with digital health technologies. **Required Education & Certifications:** • Bachelor’s degree or equivalent in Business, Marketing, Sales, or related field (e.g., IUT/BTS/License in Business or Commerce). • Relevant sales training or coursework is advantageous.

Perpignan, France

On site

21-11-2025

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