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Actabl

Actabl

actabl.com

3 Jobs

255 Employees

About the Company

Actabl delivers operational intelligence for hotel profitability — connecting finance, labor, service, and asset systems in one ecosystem that closes the loop from data to decision to done.

Listed Jobs

Company background Company brand
Company Name
Actabl
Job Title
Product Owner
Job Description
**Job Title:** Product Owner **Role Summary:** Lead product initiatives for hospitality technology solutions by defining requirements, guiding cross‑functional Agile teams, and ensuring deliverables meet business and customer needs. Serve as the subject‑matter expert, bridge between stakeholders and development, and champion data‑driven, customer‑centric improvements. **Expectations:** - 1‑3 years of product ownership experience, preferably with Scrum teams. - Proven ability to manage multiple projects simultaneously under high stakeholder demand. - Strong analytical, leadership, and communication skills. - Ability to thrive in fast‑paced, collaborative, cross‑functional environments. - Proficiency in leveraging AI tools for research, analysis, and workflow automation. **Key Responsibilities:** - Define and communicate product vision, requirements, and acceptance criteria. - Act as liaison between business units and development teams, ensuring accurate interpretation of domain knowledge. - Validate requirements and deliverables; participate in testing, user documentation, and training material creation. - Prioritize backlog based on customer feedback, voice‑of‑customer insights, and pain points gathered with CX teams. - Collaborate with Support and Customer Success to investigate escalations and identify product enhancements. - Guide project teams to maintain content accuracy and adherence to processes and policies. - Approve or coordinate changes to rules, processes, and policies as needed. - Utilize AI‑assisted tools to increase efficiency, quality, and automation of work. **Required Skills:** - Agile/Scrum product ownership and backlog management. - Project management and stakeholder coordination. - Strong analytical and problem‑solving abilities. - Excellent written and verbal communication; ability to translate technical concepts for non‑technical audiences. - Experience working with Product, Engineering, and Quality teams in software projects. - Customer‑experience orientation and ability to synthesize user feedback. - Proficiency with AI productivity tools and general productivity software. **Required Education & Certifications:** - Bachelor’s degree in Business, Computer Science, Engineering, or a related field, or equivalent professional experience. - Agile or Scrum certification (e.g., Certified Scrum Product Owner) is a plus but not mandatory.
Oldsmar, United states
Hybrid
Fresher
18-02-2026
Company background Company brand
Company Name
Actabl
Job Title
Customer Onboarding Specialist, Americas
Job Description
Job Title: Customer Onboarding Specialist Role Summary: Guide new customers through solution configuration and deployment, ensuring smooth transition to operational readiness. Manage end-to-end onboarding processes, including software customization, client training, and technical support. Expectations: 2+ years of SaaS industry experience (preferably in the hospitality sector), proficiency in SaaS platform configuration, customer training, and cross-functional collaboration. Demonstrated problem-solving, project prioritization, and documentation skills required. Key Responsibilities: Configure SaaS solutions to align with client workflows; deliver training sessions (remote/on-site) for user proficiency; provide technical support during implementation;
Denver, United states
On site
Junior
23-02-2026
Company background Company brand
Company Name
Actabl
Job Title
Customer Onboarding Specialist
Job Description
**Job Title:** Customer Onboarding Specialist **Role Summary:** Manage new customer roll‑outs of SaaS hospitality solutions, from configuration through hand‑off to Customer Success teams. Deliver functional deployments, user training, and documentation while monitoring project health and risk. **Expectations:** - Guide customers from initial setup to fully operational state, ensuring alignment with business goals. - Maintain high customer satisfaction by delivering timely, quality service. - Escalate complex issues and collaborate with cross‑functional teams to resolve incidents. **Key Responsibilities:** 1. Collaborate with Sales, Project Management, and Customer Success to define scope and requirements. 2. Configure and customize SaaS platforms per customer specifications and best practices. 3. Conduct remote/on‑site training sessions; evaluate user proficiency. 4. Provide technical support during implementation; troubleshoot and resolve issues. 5. Produce, update, and distribute implementation and training documentation. 6. Manage multiple concurrent onboarding projects, meeting timelines and deliverables. 7. Communicate status, risks, and escalations to stakeholders. 8. Mentor junior onboarding staff and shadow senior specialists; support Level 2/3 teams. 9. Contribute to continuous improvement of onboarding processes and tools. **Required Skills:** - 2+ years SaaS onboarding experience (hotel industry preferred). - Platform configuration, customization, and basic data entry. - Customer‑facing communication (written & verbal). - Troubleshooting (technical and workflow). - Training facilitation and user education. - Documentation creation and maintenance. - Prioritization, task triage, and project management. - Analytical skills: business process and data analysis. **Required Education & Certifications:** - Bachelor’s degree in Business, Information Technology, Hospitality, or related field (preferred). - Certifications in SaaS or onboarding processes (e.g., Certified Customer Onboarding Professional) are a plus.
Denver, United states
Hybrid
Junior
24-02-2026