Job Specifications
Hi, we’re Actabl.
We’re providing better solutions for hotel companies as the world around us evolves and changes related to using technology, finding labor, and maximizing profits. Our mission is to empower the people that power hospitality. We give hoteliers actionable insights to know what to do, the tools to do it, and the visibility to know it worked. We bring together powerful hospitality tech solutions to maximize profits for more than 10,000 properties in hospitality markets around the world.
Our Valued Behaviors
Start with People: We are in the hospitality business and hospitality starts with people. This impacts both our being and our doing.
Being: We are responsible for building relationships, earning trust, and having fun. These things are fundamental to hospitality.
Doing: We will succeed if we start with great people working as one team. Empower others, speak the truth with care, and go together.
Demand Integrity: Be trustworthy, be ethical, and be consistent whether someone is watching or not. Demand integrity of yourself and others to build the fabric of a high-integrity organization.
Delight the Customer: We aim to delight our customers in the same way our customers aim to delight their guests. The question is not if completed a process or hit a metric, the question is whether or not the customer is delighted.
Champion Innovation: We compete in the game of change and win through innovation. Think big and then think bigger when it comes to the innovation required to tackle the problems our customers face daily.
Make it Happen: We show up prepared, care about the details, and follow through. Don't get distracted. Don't stop at blockers. Don't make excuses. Find a way and drive until it is done.
In this role you will:
A Product Owner at Actabl provides the knowledge and expertise in a specific subject, business area, or technical area for a project or program. Defines procedures or standards, using the knowledge of what the right or best way to execute a task would be; and recommends procedural improvements. Develops performance objectives and determines acceptable performance levels. Comprehends the language, terms, and jargon in area of expertise; and understands required knowledge needed to determine effective decision-making being able to describe where inconsistencies, irregularities, or flaws may occur.
Typical Functions
Assures area of expertise is clearly explained to others, and serves as liaison within a department or function for questions and problems within the area of expertise.
Assures facts and details are correct so that the project or program's deliverables will meet the needs of appropriate parties.
Supports the definition of processes and policies, supplies business rules and procedures, and communicates the contexts in which the rules, processes and polices are applied.
Represents a business units' needs to the project team.
Validates the requirements and deliverables that describe product(s) or service(s); tests the product(s) or service(s) near the end of the project or program, using and evaluating it for accuracy and usability; and provides feedback to the project team.
Provides input for the design and construction of test cases and scenarios and may validate executed test results.
Gives input into and executes user documentation and training materials.
Guides others working on a project to ensure the content is accurate.
Resolves issues relevant to project deliverable(s) within the area of expertise.
Obtains or provides approval for changes to rules, processes, and policies.
Partners with Customer Experience (CX) to understand voice of the customer, incorporating user feedback and pain points into backlog prioritization.
Collaborates with Support to investigate and resolve escalated cases, identifying product improvements that address recurring issues.
Leverages AI tools and other productivity software to increase efficiency and quality of work, including AI-assisted research, writing, analysis, and workflow automation.
Other duties or functions may be assigned.
Requirements
Unpacking What We’re Looking For
Ideal Skills & Experience:
1-3 years of product ownership experience (working with SCRUM teams is a plus)
Strong leadership skills, with experience in managing projects and motivating teams/individuals
Strong project management skills
Extremely analytical, structured and experienced in handling several projects at the same time and high stakeholder demands
Passionate about consumer product experience with a history of managing projects that facilitate or enhance customer experiences
Ability to thrive in a fast-paced, collaborative, team-oriented, and cross-functional environment
Experience in working with Product, Engineering, and Quality to execute software projects in an Agile Environments
Comfortable interfacing with customer-facing teams (Support, Customer Success) to translate user needs into actionable product work
Proficiency in leveraging AI tool
About the Company
Actabl delivers operational intelligence for hotel profitability — connecting finance, labor, service, and asset systems in one ecosystem that closes the loop from data to decision to done.
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