Practice Better

5 Jobs

82 Employees

About the Company

Holistic practices should never have to choose between exceptional client care and sustainable business growth. Whether in private or group practice, practitioners need an EHR that fuels both the well-being of their clients and the success of their practice.

Practice Better is that EHR.

We empower practitioners with cutting-edge tools for nutrition, lifestyle medicine, accessibility, accountability, and ongoing care—helping them drive better health outcomes.

But we don’t stop there.

We address the #1 challenge in private practice—client growth—by equipping practitioners with the strategies and resources to attract, retain, and serve clients more effectively. With AI and automation, Practice Better eliminates tedious admin, giving practitioners more time to focus fully on clients and growth—no compromises.

With a global community of 50,000+ practitioners leading the charge in prevention and whole-person care, Practice Better isn’t just a platform—it’s a movement.

Together, we’re redefining health and building a future where holistic care thrives.

Listed Jobs

Company Name: Practice Better
Job Title: Payment Specialist
Job Description: Job title: Payment Specialist Role Summary: Strategic, customer‑focused Payment Specialist who blends technical merchant‑account support with consultative engagement to increase platform adoption and customer success. Expectations: Deliver prompt, accurate resolution of merchant‑account inquiries; conduct ≥20 consultation calls monthly; proactively identify and address adoption barriers; maintain detailed support documentation; collaborate cross‑functionally to enhance service delivery. Key Responsibilities: • Respond to merchant account inquiries with diagnostic precision. • Provide consultative guidance on payment best practices. • Conduct minimum 20 customer consultation calls each month. • Identify engagement opportunities through pattern recognition and root‑cause analysis. • Collaborate with Customer Service and Operations to ensure seamless support. • Troubleshoot technical payment processing issues and furnish actionable solutions. • Document all customer interactions and maintain accurate records in support systems. • Contribute to development of knowledge‑base articles and best‑practice resources. Required Skills: • Bachelor’s or Associate’s degree. • 3–5 years of experience in customer service, account management, sales, or payment support. • In‑depth understanding of merchant services, payment processing workflows, and compliance. • Strategic and consultative mindset; ability to uncover root causes. • Strong problem‑solving and analytical questioning. • Excellent written and verbal communication. • Proven track record of building customer relationships and driving adoption. • Self‑motivated, capable of working independently and collaborating across teams. Bonus: Stripe or other payment processor experience; Zendesk and HubSpot familiarity; SaaS or fintech background. Required Education & Certifications: Bachelor’s or Associate’s degree in relevant field.

Company Name: Practice Better
Job Title: Content Marketing Manager
Job Description: **Job Title** Content Marketing Manager **Role Summary** Lead strategic content creation and execution to engage and educate scaling health and wellness practices. Drive demand generation, identify and nurture buying signals, and position the organization as the preferred solution for clinics growing 3–20 practitioners, multi‑location, and multi‑service line businesses. **Expectations** - Deliver measurable impact: consistently generate meaningful buying signals and conversion from research to consideration stages. - Maintain disciplined publishing cadence and content quality. - Collaborate across product, lifecycle, and customer success teams to align messaging with market needs. - Optimize for SEO and discoverability to reach prospects in research mode. **Key Responsibilities** 1. Develop and execute a content strategy focused on scaling clinic pain points (operational complexity, client experience, team coordination). 2. Create high‑quality content: blog posts, guides, case studies, and thought‑leadership pieces tailored to buying‑journey stages. 3. Build and refine a system for tracking buying signals (downloads, webinar attendance, page visits), defining what constitutes real interest. 4. Partner with Customer Success to surface customer stories and validate messaging. 5. Work with Product Marketing and Sales to translate practitioner volume pain points into clear, actionable content. 6. Optimize content for SEO (keyword, GEO best practices) using tools such as Google Analytics, Moz, or similar. 7. Analyze channel and content performance beyond vanity metrics to drive data‑driven prioritization. 8. Design and execute nurture campaigns to keep prospects engaged until they’re ready to buy. **Required Skills** - 4–6 years of content marketing experience, 2+ years in B2B SaaS focused on scaling practices. - Proven track record of generating buying signals and converting prospects over time. - Deep understanding of buyer journey stages (research, evaluation, decision). - Ability to interview customers, extract insights, and craft resonant narratives. - Proficiency in SEO and content optimization tools (Google Analytics, Moz, etc.). - Strong project management, editorial discipline, and cross‑functional collaboration. - Excellent written and verbal communication. **Required Education & Certifications** - Bachelor’s degree in Marketing, Communications, Business, or related field. - Relevant certifications (e.g., HubSpot Content Marketing, Google Analytics) are a plus but not mandatory.

Company Name: Practice Better
Job Title: Senior AI Software Developer
Job Description: **Job Title:** Senior AI Software Developer **Role Summary:** Lead the design, development, and production deployment of AI‑powered features for an all‑in‑one practice management platform. Focus on integrating large language models (LLMs) and agentic AI to create solutions that improve user experience for health and wellness professionals. **Expectations:** - Deliver end‑to‑end AI features that meet product goals. - Stay current with emerging AI technologies and translate them into actionable product improvements. - Mentor and elevate AI practices across engineering, product, and design teams. **Key Responsibilities:** - Prototype, design, and ship LLM‑powered functionalities. - Architect and implement agentic AI systems, including tool use, multi‑step reasoning, and orchestration patterns. - Evaluate and integrate LLM providers, frameworks, and emerging tools (e.g., function calling, RAG pipelines). - Develop and maintain prompt engineering strategies and libraries. - Collaborate with cross‑functional teams to identify high‑impact AI integration opportunities. - Champion best practices, share knowledge, and support team skill development. **Required Skills:** - 8+ years of software development experience with recent hands‑on work on LLM‑powered products. - Proficient in LLM orchestration, prompt engineering, and at least one agent framework (LangChain, LlamaIndex, CrewAI, etc.). - Experience with RAG architectures, vector databases, embeddings, and retrieval strategies. - Skilled in integrating LLM APIs (OpenAI, Anthropic, etc.) with awareness of token economics and latency. - Full‑stack capabilities: backend services, infrastructure, and frontend integration. - Strong communication, collaboration, and product‑oriented mindset. **Required Education & Certifications:** - Bachelor’s degree in Computer Science, Engineering, or related field (or equivalent professional experience). - Certifications in AI/ML technologies or relevant frameworks are a plus.

Company Name: Practice Better
Job Title: Manager, Customer Success
Job Description: Job title: Manager, Customer Success Role Summary: Lead a high‑growth SaaS customer success organization focused on building, executing, and optimizing digital and one‑to‑many onboarding, adoption, and expansion programs. Drive metrics such as GRR, NRR, activation, and overall customer health; partner with Product, Marketing, and Support to align on opportunities; foster a test‑and‑learn culture and develop a diverse, high‑performing team. Expectations: - Build scalable digitized success motions from scratch. - Own and improve key SaaS metrics (GRR, NRR, activation, adoption). - Influence product roadmap and marketing initiatives through customer‑centric data. - Exhibit leadership in a remote, fast‑moving environment. Key Responsibilities: - Design and launch end‑to‑end digital/on‑prem programs for customer journeys. - Set measurable goals, track performance, and iterate initiatives. - Provide thought leadership on evolving the Customer Success vision. - Collaborate with cross‑functional leaders to prioritize initiatives that drive usage, retention, and growth. - Champion a test‑and‑learn culture for self‑service, digital education, and outreach. - Engage key customer stakeholders to uncover expansion opportunities. - Co‑coach, mentor, and develop the customer success team; set clear expectations and promote an inclusive culture. Required Skills: - 5+ years in customer success within a high‑growth SaaS; 3+ leading a team. - Proven ability to build digital/on‑prem success motions, focus on execution, measurement, iteration. - Deep understanding of SaaS metrics (GRR, NRR, activation, adoption) and influencing them. - Strong communication, collaboration, and clarity‑oriented mindset. - Proficiency in modern tech stack: BI analytics, Jira, Zendesk, Guru, Slack or equivalent. - Analytical, curious, adaptable, solutions‑oriented. - Comfortable leading in a fast‑moving, growth‑stage environment. Required Education & Certifications: None specified.

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