EOR France

About the Company

EOR France handles payroll, benefits, and French labor law so you can focus on what matters: talent and growth. Locally compliant, globally connected.

Rely on experienced HR professionals to look after your talents.
We realize that best talents need the best HR support. Our teams work hand in hand with client HR teams to ensure we secure the right employment experience to the employees.

Listed Jobs

Company Name

EOR France

Job Title

Customer Success Manager

Job Description

**Job Title** Customer Success Manager **Role Summary** Lead end‑to‑end customer lifecycle management for a French Employer‑of‑Record (EOR) platform, ensuring seamless onboarding, continuous support, and successful off‑boarding while driving customer satisfaction and retention. **Expectations** - Deliver outstanding client service, maintaining high satisfaction and renewal rates. - Proactively identify upsell opportunities and areas for process improvement. - Manage multiple accounts simultaneously, prioritising client needs and deadlines. - Maintain accurate, up‑to‑date records of client interactions and metrics in the CRM. **Key Responsibilities** - **Onboarding**: intake and qualify client requests, present tailored solutions, train users on internal tools, and ensure early engagement. - **Continuous Support**: monitor client health, respond promptly to HR/administrative queries, adapt communication style, collect feedback, identify pain points, and propose actionable improvements. - **Community Building**: facilitate user community interactions, share best‑practice knowledge, and nurture peer support. - **Renewal & Upsell**: analyze usage data, recommend relevant products or service upgrades, and drive renewal adoption. - **Off‑boarding**: coordinate project close‑out, explain final reports, collect exit surveys, and ensure smooth administrative wrap‑up. - **Data & Reporting**: maintain CRM records, track KPIs, and generate periodic performance reports. **Required Skills** - Proven experience in B2B/B2C client relationship management, ideally in HR or HR‑Tech. - Strong onboarding and off‑boarding expertise. - Excellent written and verbal communication skills in English (French proficiency is a plus). - Empathy, active listening, and a collaborative mindset. - Organizational ability to handle multiple concurrent projects. - Analytical mindset for data synthesis and process improvement. - Proactive, dynamic, and adaptable to changing client needs. **Required Education & Certifications** - Bachelor’s degree in Business, Human Resources, Management, or a related field (or equivalent professional experience). - Relevant certifications (e.g., Certified Customer Success Manager, HR‑specific certifications) are advantageous but not mandatory.

Marseille, France

Hybrid

27-02-2026