Uplift Labs

About the Company

About uplift labs, inc.

Uplift’s AI-powered technology delivers markerless motion capture and 3D analysis to optimize performance and health using only smartphones.

Uplift was founded by 3 technology veterans. CEO Sukemasa "Masa" Kabayama served as President of Tesla Japan and held leadership roles at innovative global companies such as Apple and LEGO. CTO Jonathan Wills is a serial entrepreneur who sold his image recognition firm that he founded to GoPro in 2016. Uplift's Chief Scientist, Rahul Rajan, earned his Ph.D. in machine learning at Carnegie Mellon University.

Uplift is a high performance workplace and believes in working and playing hard. If you'd like to be part of the early core team to help shape the way we analyze and improve people's movement, let us know!

Listed Jobs

Company Name

Uplift Labs

Job Title

Customer Success Manager

Job Description

Job Title: Customer Success Manager Role Summary: Own the end‑to‑end customer journey for a high‑growth SaaS platform that delivers biomechanical insights via smartphone. Drive adoption from trial to paid conversion, ensure ongoing product value, and foster customer loyalty through training, support, and data‑driven referrals. Expectations: Achieve high trial-to‑paid conversion rates, maintain low churn, meet renewal targets, and elevate customer satisfaction (NPS ≥ 70). Deliver actionable insights to product and sales, and demonstrate measurable impact on customer performance metrics. Key Responsibilities: - Set up and onboard trial and new paid accounts, ensuring data capture quality. - Provide live training, documentation, and periodic check‑ins to maximize platform adoption. - Resolve technical issues, manage tickets, and maintain a high‑touch support model. - Issue invoices, track payment schedules, and monitor account health and renewal timelines. - Gather customer feedback, coordinate internal syncs with product and sales teams, and support QA for new features. - Participate in quarterly on‑site events and demos, collecting real‑world data and promoting the product. - Maintain comprehensive internal records of customer status and health metrics. Required Skills: - 3–5 years in Customer Success, Support, or Operations within a fast‑paced tech or SaaS environment. - Strong communication, organizational, and problem‑solving abilities. - Proficiency in CRM (e.g., HubSpot, Salesforce), ticketing systems (Zendesk, Intercom), and data tools (Excel/Google Sheets). - Experience in technical product onboarding and training. - Ability to travel within the U.S. regularly (≈ once a month). - Detail‑oriented, calm under pressure, and passionate about customer success. Bonus: Knowledge of sports analytics, biomechanics, or performance technology. Required Education & Certifications: - Bachelor’s degree in Business, Engineering, or a related field preferred (not mandatory).

United states

Remote

03-03-2026