Job Specifications
Job Title: Customer Success Manager
Location: Remote
Full-Time
About Us
At Uplift Labs, we’re redefining how human movement is analyzed and optimized using cutting-edge AI and computer vision without wearables or expensive hardware. Our platform delivers lab-grade biomechanical insights using just smartphones, empowering everyone from elite professionals to amateur athletes to optimize performance and reduce injury risk. Uplift works with more than 60 leading organizations nationwide, including MLB teams, USA Track & Field, the U.S. Tennis Association, NCAA programs, healthcare providers, and performance facilities.
The Role
We’re seeking a highly organized, proactive, and customer-obsessed Customer Success Manager to lead critical aspects of our client journey. From trial onboarding to empowering and measuring long-term customer success, this role is perfect for someone who thrives in a fast-paced startup environment, loves problem-solving, and enjoys wearing multiple hats.
Responsibilities:
Trial Management & Onboarding
Set up and activate trial accounts for new users and enterprise clients
Deliver onboarding documentation and guide higher-tier accounts through the onboarding process
Monitor trial usage and data capture quality, flagging issues and providing feedback
Collaborate cross-functionally to support trial success and conversion
Customer Success & Support
Guide new customers through onboarding, account setup, and first time use
Deliver customer training on reports, dashboards, and data interpretation to ensure understanding of our platform’s data
Serve as the day-to-day point of contact for key accounts, offering ongoing support, education, and periodic checks on the quality of customer data
Conduct periodic check-ins and maintain a high-touch support model
Offer technical troubleshooting and support, creating and managing help tickets to track and resolve customer issues
Billing & Revenue Operations
Generate and deliver invoices and payment links
Track revenue contract values, payment schedules, and outstanding balances
Maintain clear records of renewal timelines and account health
Customer Insights & Product Feedback
Maintain and update internal docs on customer health and renewals
Coordinate internal syncs with product and sales teams to share customer insights and feature requests
Collect internal QA data and assist with new feature and product improvement testing when necessary
Special Projects & Field Support
Support on-site events and conferences with on-site data collection and demos
Qualifications
Minimum 3–5 years in Customer Success, Operations, or Support at a fast-paced tech company or startup
Experience working with technical products or SaaS platforms
Strong communication and organizational skills
Comfortable using CRM software, Excel/Google Sheets, and ticketing systems (e.g., Zendesk, Intercom)
Detail-oriented and calm under pressure, with a passion for helping others succeed
Must be able to travel within the US at least once a month on average
Bonus: Familiarity with sports, biomechanics, or performance analytics
Why Join Us
Mission-driven team with a deep passion for movement health and human performance
Opportunity to make an outsized impact in a fast-growing company
Competitive compensation (base salary + performance bonus) and stock options
Remote work environment (work from home) and generous healthcare coverage
About the Company
About uplift labs, inc.
Uplift’s AI-powered technology delivers markerless motion capture and 3D analysis to optimize performance and health using only smartphones.
Uplift was founded by 3 technology veterans. CEO Sukemasa "Masa" Kabayama served as President of Tesla Japan and held leadership roles at innovative global companies such as Apple and LEGO. CTO Jonathan Wills is a serial entrepreneur who sold his image recognition firm that he founded to GoPro in 2016. Uplift's Chief Scientist, Rahul Rajan, earned his Ph.D. in ...
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