Job Specifications
Company Description
Omnivers.AI is a fast-growing, mission-driven digital health VC backed startup. Our integrated data solution seamlessly consolidates information into a user-friendly dashboard, making it easier to organize patient metrics and evaluate clinical staff performance. By integrating with existing technology infrastructures, we empower clients to focus on delivering high-quality care. At Omnivers, we strive to simplify processes and make a meaningful difference in the healthcare industry, specifically the Long Term Care space. We're early, hungry, and building something that matters — and we want you to help us grow. We're looking for a Technical Customer Success Manager to support all post-sales growth, the goals of our partners, and help us scale effectively.
About You: You bring 5+ years of experience in Customer Success or Account Management within the healthcare industry managing at least $5M ARR, specifically in delivering technology or SaaS solutions. You take initiative, demonstrate strong ownership of your work, and approach challenges with a results-driven, no-excuses mindset. You communicate with confidence and are not afraid to take calculated risks in pursuit of the best possible solutions. A technical aptitude for troubleshooting and creative problem-solving is a must — you're the kind of person who digs in, figures it out, and finds a path forward even when the answer isn't obvious. You're a team player, flexible, and fun to be around!
Key Responsibilities
You'll own the full customer lifecycle post-sales: from onboarding through renewal driving adoption, surfacing value, and building lasting relationships. You'll develop deep platform expertise and use it to make strategic recommendations tailored to each customer's goals. You'll build success plans, lead business reviews and trainings, and proactively identify risks and expansion opportunities before they surface. Using data as your compass, you'll tell clear, compelling stories that guide customers forward and reduce friction. Internally, you'll be the voice of the customer — translating their needs into action and collaborating cross-functionally to shape a better experience.
Your goals will center on customer satisfaction, retention, and growth — ensuring every customer realizes the full value of the Omnivers platform and remains a long-term partner. Beyond the customer relationship, you'll also play an active role in strengthening how we operate internally, contributing to process improvements, refining workflows, and helping build the systems and playbooks that scale with us as we grow.
Tools: GSuite, Intercom, ClickUp, WhatsApp, Slack, Pipedrive
What We're Looking For
5+ years in Customer Success or Account Management with a track record in healthcare technology — ideally with exposure to revenue cycle management, EMRs, or commercial/Medicare/Medicaid insurance.
You've partnered with executive leaders at regional or national health systems and know how to navigate complex organizations.
You're a confident communicator with strong presentation skills, a self-starter who thrives on ownership, and someone who turns data into action.
You're comfortable with ambiguity, skilled with modern CS tooling, and — ideally — you've built playbooks and processes from scratch.
Work & Travel Requirements:
Hybrid 2 days/week in NYC
Must be able to collaborate closely/more frequently with the team during critical business periods
What We Offer:
Competitive US-based starting salary: $110-120K/year DOE
Unlimited PTO, Great Health Benefits (Medical/Dental/Vision), 401K, Wellness Memberships, and more
High opportunity for growth as we scale (DOP)
Direct access and collaboration with Executive Leadership
High autonomy and trust – we are outcome focused
Half Day Fridays
Jewish Holiday Calendar & Federal Holidays observed
About the Company
Making a difference starts with clear data. At Omnivers, we help you advance care with one integrated data solution. From organizing patient metrics to evaluating clinical staff performance, Omnivers seamlessly integrates with your existing technology infrastructure and consolidates information in one user-friendly dashboard. We optimize your data so you can provide the best care possible. It’s that easy.
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