Omnivers

About the Company

Making a difference starts with clear data. At Omnivers, we help you advance care with one integrated data solution. From organizing patient metrics to evaluating clinical staff performance, Omnivers seamlessly integrates with your existing technology infrastructure and consolidates information in one user-friendly dashboard. We optimize your data so you can provide the best care possible. It’s that easy.

Listed Jobs

Company Name

Omnivers

Job Title

Technical Customer Success Manager

Job Description

Job title: Technical Customer Success Manager Role Summary: Own the full post‑sales customer lifecycle for a healthcare SaaS platform, driving adoption, retention, and expansion while translating customer needs into actionable insights for cross‑functional teams. Expectations: • 5+ years in Customer Success or Account Management within healthcare technology, managing at least $5 M ARR. • Proven track record of delivering technology or SaaS solutions to health systems, EMR, or revenue‑cycle management clients. • Ability to partner with executive leaders, navigate complex organizations, and influence outcomes. Key Responsibilities: • Onboard new clients and ensure a smooth transition to platform use. • Develop and execute customer success plans that align platform capabilities with individual goals. • Lead quarterly business reviews, trainings, and adoption workshops. • Use data to identify risks, recommend improvements, and uncover upsell opportunities before they surface. • Serve as the customer advocate, translating feedback into product and process enhancements. • Collaborate with Sales, Product, and Engineering to close gaps and drive continuous improvement. • Build, document, and iterate playbooks, workflows, and best‑practice guides to scale operations. Required Skills: • Strong technical aptitude for troubleshooting and creative problem‑solving. • Advanced data analysis and storytelling to guide decisions. • Excellent presentation, communication, and stakeholder management skills. • Self‑starter with ownership mentality, comfortable with ambiguity, and adept at prioritizing initiatives. • Experience with modern CS tooling (e.g., Intercom, ClickUp, Pipedrive, Slack). • Proven ability to develop playbooks and processes from scratch. Required Education & Certifications: • Bachelor’s degree in Business, Healthcare Administration, or related field. • Professional certifications in Customer Success, SaaS, or Healthcare IT preferred.

New york city, United states

Hybrid

Mid level

23-02-2026