WPP Production

About the Company

Content Production for the Future of Marketing.

WPP Production is the world's largest content production company. We unite global production capabilities and creative producers into a single, seamlessly integrated platform. Leveraging Generative AI, virtual production, and our High Velocity Content Studio, we deliver unparalleled innovation, speed, and scale with a singular vision at our core - to transform content creation for clients that redefine the future of marketing.

Listed Jobs

Company Name

WPP Production

Job Title

Creative Senior Account Manager

Job Description

**Job Title:** Creative Senior Account Manager **Role Summary:** Lead client‑facing account activities for a global production agency, overseeing end‑to‑end delivery of multi‑channel creative projects. Serve as the primary liaison between the client (TJX) and internal teams, ensuring projects meet quality, timeline, and budget targets while fostering strong client relationships. **Expectations:** - Operate in a hybrid model (≈60% office presence). - Maintain high client satisfaction and adherence to contractual SLAs/KPIs. - Deliver projects on time, on budget, and to the highest creative standards. - Proactively identify and implement workflow improvements. **Key Responsibilities:** *Client Management* - Immerse in the client’s brand; develop and present proposals. - Produce weekly status reports, meeting agendas, and detailed contact logs. - Set, monitor, and communicate client expectations and deliverable timelines. - Escalate critical issues and propose solutions. - Build and sustain day‑to‑day relationships with client and agency stakeholders. - Identify client training needs to enhance process compliance. *Project Management* - Coordinate cross‑functional teams (client, internal, third‑party agencies). - Manage projects from brief through final delivery, ensuring quality control of all assets. - Utilize project management tools (e.g., Workfront, Trello) and enforce agreed workflows. - Track schedules, technical specifications, and copy dates; report delays promptly. - Maintain clear responsibility matrices for files and deliverables. - Mentor junior team members and provide administrative support as needed. **Required Skills:** - Excellent verbal and written communication. - Strong organization, time‑management, and multitasking abilities. - Proven client‑facing experience with a consultative approach. - Project management expertise, including scheduling, risk mitigation, and SLA/KPI compliance. - Proficiency with project management software (Workfront, Trello, or similar). - Analytical mindset for workflow assessment and improvement. - Leadership/mentoring capability. - High attention to detail and quality‑control standards. **Required Education & Certifications:** - Bachelor’s degree in Marketing, Communications, Business Administration, or a related field. - Preferred: Project Management Professional (PMP) or equivalent certification; additional creative/advertising qualifications are a plus.

Watford, United kingdom

Hybrid

Senior

23-02-2026