Job Specifications
We are WPP Production - the unified global production company that brings together all of WPP's content producers, studios and craft experts into one connected organisation. We combine world-class human craft with next generation technology to originate, design, and deliver multi-channel content systems at scale. Built for borderless collaboration and powered by deep craft expertise, we are the production engine designed for today's always on, AI driven marketing world.
WPP Production is part of WPP. WPP is the creative transformation company. We use the power of creativity to build better futures for our people, planet, clients, and communities. For more information, visit wpp.com
A Hybrid working model
Now offices are fully open we have embraced a hybrid working model, which allows our employees to split their time between the office and other locations, something we hope will provide everyone much more flexibility to their working week. The expectation is that working life at WPP Production will involve working from the office for about 60% of the time for most people. Please speak to the Talent Acquisition team to find out more information.
What does a Creative Senior Account Manager do at WPP Production?
As part of the Client Services Department, you play a central role in the business and are pivotal to the smooth running of your account. You will be required to have a thorough understanding of all areas of the business and be responsible for managing projects from brief to final delivery on time and budget. You will be client focused and require good communication, organisation and time management skills to manage both your clients and internal departments, while always focusing on quality, process and profitability.
You will be working within the client’s Activation Account team, implanted onsite working on behalf of the client. You will attend TJX office in Watford twice a week and occasionally work from the WPP Production office in London. You will deliver projects, working with TJX’s onsite in-house creative team. You will be responsible for managing projects from briefing to final delivery, ensuring that TJX stakeholders, clients and agencies, adhere to set timings to ensure a timely delivery of all projects. You will be working on a range of projects from campaign development through to asset delivery for multiple channels.
Client management responsibilities:
Immerse yourself in the client’s brand and offering
Prepare client proposals
Present and deliver creative work appropriately – take ownership of your work and ensure best in class delivery of work to a high standard
Provide weekly status reports, accompanied by a meeting or call as per client needs
Provide agendas and detailed contact reports following all client meetings
Set and manage client expectations deliverables and timeframes
Escalate all serious client issues to your line manager immediately and recommend solutions wherever possible
Identify areas for improvement of existing workflow and processes which could benefit WPP Production and/or the client
Build strong day to day relationships with all clients and agency stakeholders – communication is key
Identify training requirements and opportunities for clients to ensure their adherence to processes and improve workflow
Project Management responsibilities:
Co-ordinate between all relevant parties, this might be internally within the client TJX, internally within WPP Production or with other agencies and 3rd party partners of TJX.
Consistently deliver against all contractual obligations include SLAs and KPIs
Manage client projects from brief to delivery ensuring final materials are on time and of the highest quality
Follow agreed workflows and utilise relevant project management tools that the client uses – Workfront, Trello ect.
Ensure clear division of responsibility for appropriate files at each stage of the project
Where project managers/producers are involved, take responsibility for ongoing communication, tracking
project progress and status vs. schedules, timings, delays etc.
Manage, monitor and update all timelines and set realistic expectations with stakeholders
Monitor internal workflows, identify areas for improvement and make recommendations
Ensure Schedules, technical specs and copy dates are obtained and correct, report any delays to AD or TJX BAM
Check all materials (PDFs, emails etc.) and ensure quality control procedures have been followed before sending to clients
Keep AD updated on status of projects
Collate any information needed for input to client reports and presentations
Help organise, attend (if required) and minute meetings
Manage your workload effectively and highlight to your line manager if support is required to ensure successful
completion of a project
Manage other team members and become a mentor
Provide administrative support team as required
Reporting lines and key stakeholders
This role reports to the Account Director – Watford, but you
About the Company
Content Production for the Future of Marketing.
WPP Production is the world's largest content production company. We unite global production capabilities and creative producers into a single, seamlessly integrated platform. Leveraging Generative AI, virtual production, and our High Velocity Content Studio, we deliver unparalleled innovation, speed, and scale with a singular vision at our core - to transform content creation for clients that redefine the future of marketing.
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