Ohio Department of Job and Family Services

JFS.ohio.gov

1 Job

1,967 Employees

About the Company

The Ohio Department of Job and Family Services (ODJFS) is a $3.5 billion agency with approximately 2,600 employees. ODJFS is responsible for supervising the state's public assistance, unemployment insurance, child and adult protective services, adoption, child care, and child support programs.

Listed Jobs

Company Name: Ohio Department of Job and Family Services
Job Title: Salesforce Administrator (Infrastructure Specialist 3)
Job Description: **Job title:** Salesforce Administrator (Infrastructure Specialist 3) **Role Summary:** Administer, configure, and maintain the Salesforce platform to support state‑wide service delivery. Gather business requirements, document processes, and implement system changes with minimal disruption to end‑user operations. **Expectations:** - Deliver reliable daily maintenance of Salesforce environments. - Coordinate change management, testing, and deployment of new features. - Provide user support and training on system functionality. - Maintain accurate system documentation and performance reporting. **Key Responsibilities:** - Configure Salesforce to meet evolving business needs. - Perform daily platform health checks and resolve exceptions. - Develop and maintain reports and dashboards for operational insight. - Gather and document user requirements, then implement or liaise with developers for changes. - Conduct system testing, user acceptance testing, and deployment. - Monitor system usage, user activity, and integration logs. - Offer guidance and troubleshooting assistance to end users. **Required Skills:** - Proficient with Salesforce administration (object setup, workflow, validation rules, Apex triggers, Lightning components). - Strong analytical and problem‑solving abilities. - Effective communication and documentation skills. - Experience with change management, deployment tools (e.g., Change Sets, Git, Salesforce CLI). - Knowledge of data migration and integration processes. **Required Education & Certifications:** - Associate or bachelor’s degree in Computer Science or Information Systems, OR - Equivalent combined work experience (minimum 12 months Salesforce infrastructure administration + 36‑60 months IT process evaluation and improvement). ---

Akron, United states

On site

06-03-2026