Skills

Salesforce

Job Specifications

Office of Information Services

The Office of Information Services (OIS) works to support the business functions and the delivery of health, human, and employment services through the application of information technology. OIS supports the delivery of programs to millions of recipients through the development and round-the-clock operation of automated information systems. Due to the number of end-users and technologies supported, OIS is one of the largest and most complex IT organizations within Ohio state government. Learn more about the Office by visiting the ODJFS OIS webpage.

What You Will Do

As a Salesforce Administrator, you will be assisting our team with maintenance and administration of our Salesforce system as well as gathering of business requirements for system changes. You will be responsible for business process documentation, project planning, and implementation. In this position you will interact with various teams to continuously enhance our Salesforce system. You will be required to work directly with users to collect system specifications and then implement those changes or work with our development as needed. You will also be responsible for testing and implementation of Salesforce changes.

Duties Include But Are Not Limited To

Assists in the administration and configuration of the Salesforce platform to meet business needs
Performs daily system maintenance
Supports testing and deployment of new features and updates
Implements approved changes and coordinates with development teams
Monitors system performance and usage
Maintains documentation of system configurations and business processes
Develops and maintains reports and dashboards to support business operations
Monitors and manages exception logs related to system integrations
Monitors user activity and provides guidance to individuals or groups requiring additional assistance

Schedule: Full-time

Hours: Standard workdays are Monday through Friday. Hours are between 7:00 a.m. and 6:00 p.m.

Location: This position will be headquartered in an ODJFS Facility in one of the following cities - Columbus, Akron, or Dayton. This determination will take into account the proximity to the applicant's home address.

Rhodes State Officer Tower - 30E Broad Street, Columbus, OH 43215

Akron - 172 S. Broadway Street, Akron, OH 44308

Dayton - 6680 Poe Avenue, Dayton, OH 45414

Travel: Occasional travel within the state of Ohio.

PN(s): 20040965

The Ideal Candidate, At Minimum, Must Have The Following

OPTION 1

60 months combined work experience in any combination of the following: evaluating effectiveness and risk of it processes, recommending changes in IT procedures to meet customer needs, and evaluating and/or researching hardware and/or software solutions and providing feedback to project team or higher-level staff.
12 months work experience in the primary technology specified by the agency in the position description & job posting (Cloud Services Administration).

OPTION 2

Completion of associate core program in computer science or information systems.
42 months combined work experience in any combination of the following: evaluating effectiveness and risk of it processes, recommending changes in IT procedures to meet customer needs, and evaluating and/or researching hardware and/or software solutions and providing feedback to project team or higher-level staff.
12 months work experience in the primary technology specified by the agency in the position description & job posting (Cloud Services Administration).

OPTION 3

Completion of undergraduate core program in computer science or information systems.
36 months combined work experience in any combination of the following: evaluating effectiveness and risk of it processes, recommending changes in IT procedures to meet customer needs, and evaluating and/or researching hardware and/or software solutions and providing feedback to project team or higher-level staff.
12 months work experience in the primary technology specified by the agency in the position description & job posting (Cloud Services Administration).

OPTION 4

Equivalent of minimum class qualifications for employment noted above.

Tips For Your Application

When completing the different sections of this application, be sure to clearly describe how you meet the minimum qualifications outlined in this job posting. We cannot give you credit for your Work Experience and Education & Certifications if you do not provide that information in your online application. Information in attached resumes or cover letters must be entered into your application in the appropriate Work Experience or Education & Certification sections to be considered.

Pay Information

This position is in the State of Ohio’s OCSEA Pay Schedule, Pay Range 35. Unless required by legislation or union contract, starting salary will be the minimum salary of that pay range (step 1, currently $40.59 per hour). These ranges provide a standardized pathway for pay incr

About the Company

The Ohio Department of Job and Family Services (ODJFS) is a $3.5 billion agency with approximately 2,600 employees. ODJFS is responsible for supervising the state's public assistance, unemployment insurance, child and adult protective services, adoption, child care, and child support programs. Know more