Contact One Communications, Inc.

www.c1ci.com

4 Jobs

18 Employees

About the Company

Contact One Communications, Inc. is a worldwide systems integration company providing leading edge Information Technology services including Engineering and Installation (E&I), Operations and Maintenance (O&M) and Force Protection in the fields of Cyber Security and Information Assurance, Perimeter Security and Telecommunications Infrastructure.

We are a "go to" organization for rapid response requirements in support of expeditionary missions. We work on US Department of Defense (DoD), North Atlantic Treaty Organization (NATO), US Federal and Civilian programs which span over three continents.

Contact One Communications, Inc. operates its headquarters in Jacksonville, Florida, with additional offices in the greater DC area and Europe, supporting DoD and NATO in a wide variety of overseas theaters of operation. Our global presence provides immediate access to a resource pool comprised of seasoned and highly experienced staff, highly adept at working in complex and difficult multi-lingual environments. Our strong logistical and business relationships with strategic partners in all parts of the world, not only ensures the delivery of measurable results, but also facilitates the rapid and reliable response to any surge in customer requirements worldwide.

We are dedicated to the delivery of quality products and services contributing to the security and well-being of our communities throughout the world.

Listed Jobs

Company Name: Contact One Communications, Inc.
Job Title: 3319 HR Help Desk Support Manager
Job Description: **Job Title:** HR Help Desk Support Manager **Role Summary:** Lead a Level 0 HR helpdesk, training, and workforce data maintenance service for NATO commands. Oversee helpdesk operations, manage team rotations, conduct remote data administration, provide SME guidance, deliver training, and perform quality audits, ensuring service levels meet NATO KPIs. **Expectations:** - Meet response time KPI of 1‑3 days and resolution time KPI of 1‑10 days. - Resolve ≥70 % of non‑CIS incidents and service requests without escalation. - Maintain accurate reporting, knowledge base, and FAQ repository. - Deliver monthly, quarterly, and annual reporting to NATO stakeholders. - Conduct up to 4 on‑site audits/visits per year. **Key Responsibilities:** - Lead helpdesk team; schedule rotational primary/secondary roles. - Serve as primary contact for phone and e‑mail support. - Process incoming tickets, monitor SLA compliance, and prioritize tasks. - Administer workforce and personnel data remotely for assigned commands. - Develop and maintain analysis filters, reports, and data quality checks. - Investigate issues in collaboration with application/data specialists. - Conduct bulk data validation, ensure data integrity before monthly reports. - Provide SME advice to J1 staff on establishment quality. - Monitor and protect personal data in HR systems. - Support HR User Group conferences and general administrative tasks. - Perform on‑site training visits; deliver courses per NATO training plan. - Create, maintain, and improve training course syllabi and materials. - Consolidate inputs for training course maintenance. **Required Skills:** - Helpdesk operations and ticket management. - Workforce/personnel data administration and validation. - Proficiency in HR application suites (e.g., continental NATO HR systems). - Strong analytical skills; ability to develop filters and reports. - Knowledge Base creation and FAQ management. - Training delivery, e‑learning package development (e.g., Articulate). - Effective communication in English; bilingualism a plus. - Team leadership, scheduling, and task prioritisation. - Familiarity with NATO Workforce Policy, MC 216/5 (AAP‑16E) or equivalent. - Experience with data quality audits and compliance. **Required Education & Certifications:** - Higher secondary education (or equivalent) in Human Resources, Social Sciences, Computer Science, Business Administration, Public Administration, or related discipline. - 5 + years of experience in a NATO, international, or national military HR/welfare data environment. - Minimum 2 years in the last 3 years as a centralized helpdesk operator. - Minimum 3 years using current HR applications in the last 5 years. - Minimum 1 year experience delivering training in automated HR or MIS contexts. - Knowledge of NATO Workforce Policy MC 216/5 or similar international workforce procedures. - Certification in ITIL, HRMS, or related fields is desirable.

Company Name: Contact One Communications, Inc.
Job Title: 3318 HR Help Desk Support Specialist
Job Description: Job Title: HR Help Desk Support Specialist Role Summary: Provide Level 0 HR helpdesk services, training, and workforce data maintenance for designated NATO commands. Serve as primary/secondary point of contact for HR users, manage ticketing KPIs, administer personnel data, deliver training courses, and conduct on‑site audits and support visits. Expectations: - NATO Secret clearance required. - Minimum 5 years of experience in NATO, international, or national military HR workforce management. - ≥2 years of recent centralized helpdesk operation experience. - Proficiency in English (oral & written). - Ability to travel for up to 4 on‑site visits per year (≈ 5 working days each). Key Responsibilities: - Respond to and resolve helpdesk tickets within 1‑3 days (priority) and 1‑10 days (resolution), achieving ≥70 % incident resolution without escalation. - Act as Primary/Secondary Helpdesk Clerk, handle calls, emails, and ticket processing. - Manage workforce and personnel data remotely: create/maintain analysis filters, validate bulk data uploads, ensure data quality. - Investigate issues in collaboration with application/data specialists. - Support HR application administration, including organizational structure changes for peacetime (PE) and crisis (CE) states. - Perform quality checks and remedial actions on NCS data before monthly/quarterly/annual reports to Nations via IMS. - Prepare inputs for staff papers and HQ statistical reports. - Conduct protection checks for personal data in HR systems. - Support HR User Group conferences and general administrative tasks. - Lead annual on‑site audits and support visits to HQs. - Deliver training courses at SHAPE and other NATO HQs: plan enrolment, deliver content, award qualifications. - Maintain and update training course syllabi and materials baseline. - Create e‑learning packages (e.g., Articulate) when required. - Maintain helpdesk website, knowledge base, and reporting. Required Skills: - Helpdesk ticket management (phone, email, ticketing system). - KPI reporting and adherence. - HR workforce data administration and validation. - Microsoft Office Suite, reporting, and analysis tools. - Data privacy best practices. - Training delivery and curriculum development. - E‑learning authoring (Articulate or equivalent). - Strong problem‑solving, communication, and teamwork abilities. Required Education & Certifications: - Higher Secondary education with intermediate training in HR Management, Social Sciences, Computer Science, Business Administration, or related field. - 5+ years of relevant experience in a NATO, international, or national military environment. - Knowledge of NATO Workforce Policy and Procedures (MC 216/5) or equivalent. - Valid NATO Secret clearance.

Company Name: Contact One Communications, Inc.
Job Title: 3348 Zabbix System Specialist
Job Description: Job title: Zabbix System Specialist Role Summary: Responsible for maintaining, patching, and extending the Zabbix monitoring infrastructure across eight NATO-classified networks, ensuring reliable data collection, automated incident handling, and capacity trend analysis. Works under the Head of Coherence Branch and SMC Toolsets Manager. Expactations: - Deliver continuous improvement of the Zabbix system. - Design, deploy, and document architecture enhancements. - Integrate new networks and endpoints into the monitoring platform. - Communicate changes to system architects and security teams. Key Responsibilities: - Maintain and patch existing Zabbix installations. - Configure new Zabbix components for previously unmonitored networks and devices. - Collect infrastructure event data from all defined sources. - Create dashboards and other visualizations of monitored data. - Generate automated tickets for outage prevention. - Produce design documents, SOPs, and related documentation. - Collaborate with IT and CIS teams to adjust configurations per operational needs. - Investigate and resolve monitoring issues systematically. - Implement agreed design updates and ensure data accuracy. Required Skills: - 3+ years designing, installing, and maintaining Zabbix in large client‑server environments. - Expertise with cross‑network Zabbix architecture across multiple Active Directory domains. - Deep knowledge of monitoring IT infrastructure and mainstream applications. - Proficiency in Zabbix toolset and custom scripting. - Strong troubleshooting and problem‑solving abilities. Required Education & Certifications: - University degree in IT, Computer Science, or related field AND 3 years function‑related experience, **or** Higher Secondary + advanced vocational training with a professional qualification and 4 years post‑related experience. - Zabbix Professional certification preferred (desirable).

Company Name: Contact One Communications, Inc.
Job Title: 3353 Database Administrator
Job Description: Job Title: Database Administrator – PAAS Service Role Summary: Serve as the primary system administrator for on‑premises and cloud‑based database platforms within a Platform as a Service (PAAS) environment, ensuring optimal performance, high availability, and secure operation of Oracle, MySQL, and PostgreSQL databases and associated BI and integration stacks. Expectations: * Maintain a valid NATO SECRET clearance. * Demonstrate a proven track record of managing complex database environments with a focus on performance tuning, automation, and disaster recovery. * Deliver continuous improvement through regular upgrades, patching, and lifecycle management. * Communicate effectively with cross‑functional teams and adhere to strict security and compliance standards. Key Responsibilities: 1. Install, configure, and operate database systems (Oracle, MySQL, PostgreSQL) and related BI components (OBIEE, ODI, OAS). 2. Monitor database performance, produce statistical reports, and implement tuning measures to guarantee high availability. 3. Design and enforce backup and recovery strategies; validate recovery plans through testing. 4. Plan, execute, and validate system upgrades, patches, and lifecycle transitions. 5. Manage and maintain BI stack components (Oracle Analytics, Weblogic, Apache, Tomcat). 6. Configure and streamline DB automation tools for routine tasks. 7. Administer MySQL HA/DR solutions (InnoDB Cluster, Replicaset, ClusterSet, Replication). 8. Oversee ORDS, Apache HTTP, and Tomcat administration. 9. Maintain current knowledge of Linux/UNIX and Windows Server OS versions relevant to database operations. 10. Participate in high‑availability and disaster‑recovery architecture design for clustering and virtual environments. Required Skills: * Strong expertise in Oracle, MySQL Server, and PostgreSQL database management. * In‑depth knowledge of MySQL high‑availability and disaster‑recovery configurations. * Proficiency with Oracle BI EE, ODI, OAS, and related analytics technologies. * Experience with ORDS, Apache HTTP, and Tomcat administration. * Advanced understanding of Linux/UNIX and Windows Server operating systems. * Ability to design and implement HA/DR solutions, including server clustering and virtualization. * Automation skills for database administration tasks. * Aptitude for monitoring, reporting, and performance tuning. Required Education & Certifications: * Bachelor’s degree in Computer Science, Information Technology, or related field (preferred). * Relevant database certifications such as Oracle Certified Professional, MySQL Certified Database Administrator, or PostgreSQL Certified Engineer (preferred). * Valid NATO SECRET security clearance.

Braine-l’alleud, Belgium

On site

08-12-2025