Skills

Communication Monitoring Data collection Training Architecture Organization Active Directory Zabbix

Job Specifications

Required Security Clearance: NATO SECRET

INTRODUCTION

NCIA - CSU BRU

Within the Agency, CIS Support Unit (CSU) Brussels provides consistent, reliable and cost-effective ICT service delivery to all NATO customers located in the NATO compound in Brussels, including understanding and managing the interface with the Secretary General and Deputy Director General International Military Staff (DG IMS), through his/her delegated representatives ICTM/EXCO IMS, who act in the role of Intelligent Customer.

Coherence Branch

The Coherence (COH) Branch supports the Agency’s Demand Management (DM) organization and is responsible for liaison with all customers in the CSU’s Area of Responsibility and supports the Commander CSU in the role as NCIA representative and provides a single entry point for customers. The Coherence Branch contributes and/or conducts monitoring and measurement of customer satisfaction. COH supports the management of all agreements concerning Service Provision, Operations and Exercises within the CSU AoR. The Coherence Branch supports Service Lines in the implementation and improvement of service management processes.

Coherence Branch - Service Management and Control (SMC) Team

Within the Coherence Branch, the Service Management and Control (SMC) Team is responsible for the ITSM and System Monitoring Toolsets.

The team is looking for support regarding maintenance, operating and implementing a new monitoring system based on Zabbix. It is the intention to cover eight networks over various classifications containing hundreds of servers, communication devices, and applications. Services to be provided are related to visualizing the captured data, forwarding infrastructure events to trigger automated ticket generation to prevent outages, recording capacity statistics for timely expansion of the infrastructure.

For this support, it is envisioned that support needs to be provided by ONE resource, having the skills of a Zabbix System Monitoring Engineer. This support will be provided under the direction of the Head of the Branch and the SMC Toolsets Manager.

OBJECTIVE

The main objectives of this statement of work can be summarized as follows:

Maintaining the existing Zabbix system implementation on the already monitored networks.
Identifying, assessing and managing the infrastructure events.
Developing the Zabbix system monitoring on the not yet monitored networks and devices.

SCOPE OF WORK

The following deliverables are expected from this statement of work:

Maintaining, patching and continuously improving the existing Zabbix system monitoring solution.
Designing and deploying the necessary Zabbix system components to the not monitored networks and devices.
Preparing Zabbix system architecture updates and communicating them with the System Architecture and Security teams for their acceptance.

The Following Activities Shall Be Supported

Configuration updates and code development:

Infrastructure events data collection from all defined sources.
Take necessary actions to ensure all elements of IT services are monitored.
Prepare documentation including design documents, SOPs, etc.

Continuous Improvement

Implementation of the agreed design updates.
Ensure information is accurate and up to date.

Collaboration With IT Teams

Updating the configuration depending on the operational needs.
Making dashboards and other representations of data.
Investigate and resolve issues in a systematic approach.

SKILL, KNOWLEDGE & EXPERIENCE

The consultancy support for this service requires the following qualifications:

Essential Qualifications

University Degree and 3 years function related experience or Higher Secondary Education and completed advanced vocational training leading to a professional qualification or professional accreditation with 4 years post related experience.
Knowledge in cross-network monitoring architecture using Zabbix.
Recent 3+ years of experience on design, installation and maintenance of Zabbix monitoring systems over multiple Active Directory domains.
Expert knowledge in Zabbix toolset in large scale client-server based environment.
In-depth knowledge in monitoring different aspects of the IT infrastructure and mainstream applications.
General experience in all lifecycle aspects of Communication Information Systems (CIS) aimed at achieving effective system development and deployment.

Desirable Qualifications

Previous work experience in international organizations, such as NATO, or specialized Defense Industry.
Zabbix Professional certifications.
Excellent troubleshooting skills.

This is a condensed version of the job description. A full, detailed job description will be provided during the application process.

About the Company

Contact One Communications, Inc. is a worldwide systems integration company providing leading edge Information Technology services including Engineering and Installation (E&I), Operations and Maintenance (O&M) and Force Protection in the fields of Cyber Security and Information Assurance, Perimeter Security and Telecommunications Infrastructure. We are a "go to" organization for rapid response requirements in support of expeditionary missions. We work on US Department of Defense (DoD), North Atlantic Treaty Organization (NA... Know more