- Company Name
- IPC Systems
- Job Title
- Systems Engineer
- Job Description
-
Job title: Systems Engineer
Role Summary:
Provide installation, configuration, and front‑line technical support for advanced server, network, and cloud‑based communication products in a fast‑paced financial services environment. Deliver timely resolution of service events, participate in project lifecycles, and maintain high service‑level standards while supporting customer site visits and on‑call duties.
Expectations:
• On‑site and on‑call availability, including evenings, weekends, and travel as required.
• Meet or exceed defined SLA targets for incident resolution.
• Collaborate with project managers, senior engineers, and cross‑functional team members.
• Maintain accurate documentation and ownership of tasks through completion.
Key Responsibilities:
• Install, configure, and troubleshoot server, network, and VoIP communication equipment.
• Perform root‑cause analysis for service events and develop corrective actions.
• Conduct on‑site travel for customer support, deployments, and equipment changes.
• Create and manage statements of work, service tickets, and project documentation.
• Utilize network analysis tools (Wireshark, Cisco packet capture, SNMP, bandwidth testers).
• Manage network components: VPN, VLANs, routing, switching, IPv4/IPv6, QoS.
• Maintain VoIP infrastructure: SIP, QoS, packetization, VoIP protocols, traffic convergence.
• Oversee cabling infrastructure: fiber optic, Cat 6/12, patch panels, riser installation.
• Apply domain and workgroup management, DHCP, DNS, NTP, and basic telephony knowledge (T‑1, DS3, DS‑O, ARDs, 4‑wire. Hoot’s, channel banks).
• Support cloud concepts and SaaS environments as part of deployment and maintenance.
• Contribute to continuous improvement initiatives and knowledge base updates.
Required Skills:
• Strong verbal and technical writing skills; adept at drawing and documentation.
• Proficient troubleshooting methodology and root‑cause analysis.
• Deep understanding of VoIP technologies (QoS, packetization, protocols, bandwidth management).
• Solid networking foundation (WAN, LAN, ATM, subnetting, routing, switching).
• Experience with Wireshark, proprietary Cisco packet capture, bandwidth tests, and SNMP.
• Domain/workgroup administration; DHCP, DNS, NTP expertise.
• Familiarity with basic telephony systems (T‑1, DS3, DS‑O, ARDs, Hoot’s, channel banks).
• Comprehensive knowledge of cabling, fiber optics, patching, Cat 6/12, and color code conventions.
• Understanding of cloud computing concepts, especially SaaS models.
• Ability to work independently, manage multiple tasks, and collaborate with regional and global teams.
Required Education & Certifications:
• Bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent experience).
• Preferred certifications:
– CCNA/CCNP/CCIE (Networking)
– Server+ or similar (Servers)
– Microsoft Certified Systems Administrator (Windows) or Linux System Administrator Certified
– SIP or VoIP certification
– Database certifications (MySQL, Oracle, Microsoft SQL Server)
– PBX/Call‑Management certification (Avaya, Cisco Call Manager, Nortel)
– Compliance/Recording technology credentials (optional)