Job Specifications
IPC is a fintech company that focuses on the human element. With a global presence, we support local markets with our advanced cloud-based trading communications and managed connectivity solutions.
Through our portfolio of communications and connectivity solutions, we focus on solving business challenges and adapting to regulatory changes in the fast-paced global financial markets. This enables our clients to maintain consistent market access, a strong competitive advantage, and enhanced operational efficiency.
Join a team that is dedicated to delivering groundbreaking products and making a significant impact on our clients' success.
www.IPC.com
TITLE: Systems Engineer
DEPARTMENT: TS Operations
REPORTING TO: Branch Operations Manager
OFFICE LOCATION: Toronto, CA
ROLE TYPE: In-office/On-Site, Full-time
Overview Of The Team
As part of the Operations team, you will work directly with your Systems Engineer peers, Project Managers, Customer Success Managers, Account Managers, and report to the Branch Operations Manager, Canada.
Role Overview:
You will provide core installation services and front-line technical support for IPC’s advanced server/network & cloud-based communication products in a fast-paced and demanding environment servicing the financial community. A flexible work schedule is a requirement, including some travel, an on-call schedule, and a commitment to working some nights and weekends to meet our customers’ needs. Customer site visits and dispatches are common events. You will have clear & measured goals and support from your peers and Branch Operations Manager.
How You Will Make an Impact:
You will often work directly with our customers to ensure reported service events are resolved within our service level targets and have primary front-line involvement throughout the lifecycle of projects, moves/add/changes, and other important efforts. You will also work closely with advanced service engineers to create statements of work for approval and get to the root cause of service events. You will take ownership of tasks and deliverables and see them through to the end.
Essential Skills and Experience to be Successful in this Role:
Excellent verbal communication, technical writing/drawing and organizational skills
Ability to work individually and within a local and larger regional and sometimes global team
A strong understanding of troubleshooting methodologies and good understanding of root cause analysis
A strong understanding of VoIP and network topologies Understand VOIP technology - QOS (Quality of Service) Major components of the VoIP network- Voice packetization- Voice quality- Bandwidth- Traffic convergence issues- VoIP standardization and protocol-Network assessment
A good understanding of networking concepts, including WAN / LAN/ ATM technology.
An understanding of Wireshark and Cisco packet capture tools, bandwidth testing tools, and SNMP
A strong understanding of Domains / Workgroups, and User accounts and Services
DHCP / DNS / NTP
Basic understanding of telephony- T-1, DS3, DSO, ARD’s, 4 wire-Hoot’s, & channel banks
In depth understanding of cabling, building risers, fiber optics, patch panels, Cat 6 , 12 Pair, plus color codes
A good and growing understanding of Cloud computing concepts including SaaS
Desired Skills and Experience:
Any IT Certifications in the following areas is beneficial:
SIP
Operating Systems (Microsoft, Linux)
Servers (Server+, etc)
Networking (CCNA, CCNP, CCIE, etc.)
Databases (My SQL, Oracle, Microsoft SQL)
PBX knowledge a plus (Avaya, Nortel, Cisco Call Manager, etc.)
Compliance/recording technologies
What’s in It for You?
At IPC, your compensation is only part of the package. We are committed to investing in a range of programs and initiatives to improve the overall experience of our employees.
In addition to a collaborative, high-performing team environment, we’re pleased to offer benefits including:
Group RRSP Plan
Competitive Base Salaries
Medical, Dental and Vision
Employer Paid Short/Long Term Disability, AD&D and Life Insurance Coverage
Critical Illness, Hospital Indemnity and Accident Coverage
Flexible PTO, Sick/Wellness Pay and Public Holidays
Additional Time off for Charity Work and Volunteering
Tuition Reimbursement
Access to “IPC University” our Internal E-Learning Platform
Structured Onboarding Training and Peer Mentor Support
Parental Leave Policy
Free Mental Health Wellness Programs, Tools, Coaching and Free therapy sessions
Employee Referral Scheme
Further information about your benefits will be provided during your onboarding process.
Additional Information:
Your precise work schedule will be determined by you and your Line Manager before commencement of employment with IPC.
You can explore more about our culture, offerings and commitment on www.ipc.com/careers/ and www.ipc.com/about-us/about-ipc/.
IPC’s Work Culture:
The IPC work culture is one that fosters inclusion, prioritizes innovation, and maximizes potential. We
About the Company
With over 7,000 customers around the globe, we leverage more than 50 years of experience in delivering award-winning SaaS communications platforms and ultra-low electronic trading connectivity.
Our accumulated expertise across regulations, market structures, asset classes and technologies gives our clients real choice. We strive to understand clients’ challenges to deliver first-rate products, services and support—today and for the future.
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