- Company Name
- Vodafone
- Job Title
- Global Account Manager
- Job Description
-
**Job Title**
Global Account Manager
**Role Summary**
Drive profitable, long-term growth for Vodafone Business International (VBI) accounts. Lead cross‑functional, global account teams to align Vodafone’s product and service offerings with customer needs. Own P&L, revenue targets, and market share while building and maintaining C‑level relationships.
**Expectations**
- Deliver on all financial and strategic targets for assigned global accounts.
- Ensure alignment between Vodafone global strategy, operating company sales, and customer fulfillment.
- Serve as the primary advocate for customer perspectives within Vodafone.
**Key Responsibilities**
- Own P&L for nominated VBI accounts, achieving revenue, margin, and market‑share goals.
- Develop and execute account strategy, including portfolio mix, product introductions, and pricing.
- Build and maintain long‑term relationships with key decision‑makers (C‑suite) at the customer.
- Coordinate virtual account teams across operating companies, geographies, and delivery functions.
- Collaborate with sales, customer fulfilment, pre‑/post‑delivery, and marketing to deliver integrated solutions.
- Lead proposal development for RFPs and unsolicited opportunities, ensuring high‑quality, timely submissions.
- Forecast revenue, assess market and customer trends, and adjust account plans accordingly.
- Drive new‑market growth by identifying opportunities for existing and new products/services.
- Act as Voice of the Customer, feeding insights into product development, marketing mix, and innovation workshops.
- Set and monitor service quality, functional capability, and NPS targets with the Global Service Manager.
- Represent Vodafone interests at key VBI stakeholder events (e.g., Customer Advisory Board, industry summits).
**Required Skills**
- Proven ability to manage high‑value, global enterprise accounts.
- Strong financial acumen – P&L ownership, revenue forecasting, margin analysis.
- Strategic thinking with the capability to translate customer needs into viable solutions.
- Excellent stakeholder management and C‑level influence skills.
- Effective cross‑functional leadership and virtual team coordination.
- Outstanding communication, negotiation, and presentation abilities.
- Familiarity with telecom, connectivity, or related B2B solutions is preferred.
**Required Education & Certifications**
- Bachelor’s degree in Business, Marketing, Finance, or related field.
- Relevant industry certifications (e.g., PMP, Certified Account Manager, or telecommunications credentials) beneficial.