Skills

Teamwork Leadership Go Stakeholder Management Sales Product Knowledge Marketing

Job Specifications

Join Us

At Vodafone, we’re not just shaping the future of connectivity for our customers – we’re shaping the future for everyone who joins our team. When you work with us, you’re part of a global mission to connect people, solve complex challenges, and create a sustainable and more inclusive world. If you want to grow your career whilst finding the perfect balance between work and life, Vodafone offers the opportunities to help you belong and make a real impact.

Role Detail

Position Title: Global Account Manager

Location: France, Remote

Company: Vodafone Enterprise France SAS

Role Purpose

To manage global customer relationship for a strategic US headquartered Vodafone Business International (VBI) accounts aligning operating companies, affiliates and partners and to drive profitable and long-term revenue contribution, customer satisfaction and increased market share from integrated product, service and solution offerings.

Key Accountabilities And Decision Ownership

Impact on the business

Responsible for the global account management of nominated VBI account(s) and delivery of strategic, profitable, long term business of those accounts to Vodafone
Ensures delivery of all financial targets including revenue, connections for voice and data, market share and net margin contribution, as well as responsible for the delivery of the P&L
Responsible for developing and implementing account strategy to ensure delivery
Establishes appropriate relationships with Vodafone customers and leverages those relationships to win new business
Ensures virtual team works collaboratively with all other functions within Vodafone to drive the VBI agenda and ensure alignment
Works with OpCo corporate sales areas and Customer Fulfilment and delivery areas to ensure that international and national strategies are aligned, complementary and deliver to customers

Customers, supplier, and third parties

Establishes appropriate relationships with customers and within Vodafone. Leverages those relationships to ensure maximum financial return from Vodafone customers
Key company liaison responsible for developing strong one-to-one long term relationships with key decision makers/influencers up to C-Level
Works with Operating Companies (OpCo) corporate sales areas and in partnership with Customer Fulfilment and pre/post (delivery) areas to ensure that international and national strategies are aligned, complementary and delivered to customers
Formulates strategies to market for nominated VBI accounts in conjunction with the Propositions and industry segments area
Assesses customer and market trends and provides timely and accurate revenue forecasting
Drives accelerated revenue growth by identifying potential markets for new and existing products and services in targeted accounts
Inputs to decisions on new propositions, product mix and services for customers. Responsible for content of proposals submitted to customer, both in response to requests for proposal (RFP) and proactive (unsolicited)

Leadership and teamwork

Leads the opportunity-driven account team; working collaboratively to provide direction on the service, delivery and operational relationship for nominated accounts
Ensures customer representation at key VBI sounding boards such as Customer Advisory Board (CAB) and other key hospitality events (F1)
Introduces new products and propositions to key decision makers within the customer through relationship and stakeholder management at C level within all key customers. Understands up front through engagement at the right business level the customer’s strategic and operational issues
Decides quality levels, functionality and capability of services for specific customers in conjunction with the Global Service Manager; ensures Service Improvement Plans are followed-up upon and that NPS targets are met
In conjunction with Marketing develops a go-to-market strategy as indicated in Account Plan based on an appropriate understanding of customer situation, its needs and industry trends. Leads virtual team across Operating companies, geographies, and data. Works in partnership with the Customer Success Team (but has overall account responsibility)

Innovation and change

Acts as Voice of the Customer within VBI to ensure that customers views and needs influence our marketing mix including product / proposition
Supported by Innovation Workshops, introduces new products and propositions to key decision makers within the customer through relationship and stakeholder management at C level within all key customers. Understands up front through engagement at the right business level the customer’s strategic and operational issues

Core Competencies, Knowledge And Experience

Ability to understand a customer’s business and challenges and the experience of identifying, translating, and developing creative and innovative solutions into VBI propositions, which address the customers’ business challenges
Product knowledge & solution mindset
Experienc

About the Company

At Vodafone, we believe that connectivity is a force for good. If we use it for the things that really matter, it can improve people's lives and the world around us. Through our technology we empower people, connecting everyone regardless of who they are or where they live, we protect the planet and help our customers do the same. But we’re not just shaping the future of technology for our customers – we’re shaping the future for everyone who joins our team too. When you work with us, you’re part of a global mission to c... Know more