Bechtle UK

About the Company

Bechtle is your strategic partner for IT consultancy, procurement and implementation.

Who we are is defined by what we do for you. Bechtle works with you to:
| Understand your environment and goals
| Design and implement tailored solutions to meet your needs
| Give you visibility of current trends and future technologies

Bechtle works across Europe to provide one platform for procurement, offering simple delivery of solutions and full visibility of spend.

Our extensive vendor partnerships and Global IT Alliance enables us to support customers in Europe and across key global regions.

Listed Jobs

Company Name

Bechtle UK

Job Title

Technical Service Delivery Manager

Job Description

**Job title:** Technical Service Delivery Manager **Role Summary:** Ensure the delivery of high‑quality IT services to corporate clients, acting as the point of contact between operations and customers. Manage SLAs, incidents, change, and continuous improvement while building strong customer relationships and fostering business growth. **Expectations:** - Deliver services in line with contractual and SLA commitments. - Maintain high customer satisfaction and proactive issue resolution. - Drive process enhancements and support strategic account expansions. **Key Responsibilities (approx. % of time):** - *Service Delivery (30%):* Monitor and meet operational targets, log issues in ITSM, enforce ITIL principles. Provide technical guidance on Microsoft Azure, AWS, and other cloud‑based services. - *Customer Relationship Management (20%):* Lead service review meetings, act as primary contact for service matters, liaise with internal escalation teams and vendors. - *Data Analytics & Reporting (20%):* Track SLA performance, produce transparent service reports, communicate metrics to clients. - *Problem‑Solving & Process Improvement (15%):* Conduct root‑cause analysis, implement long‑term solutions, collaborate on workflow efficiencies. - *Strategic Collaboration & Business Growth (10%):* Work with Account Managers and Solutions teams to identify upsell opportunities and strengthen client relationships. - *Continuous Service Improvement (5%):* Recommend enhancements to service delivery processes and client experience. **Required Skills:** - Service Delivery Management experience in an MSP environment. - Strong background in technical operations, infrastructure, and customer‑facing service delivery. - Proven ability to manage large corporate clients (500+ staff). - Vendor‑agnostic networking (WAN, LAN, SD‑WAN, Wi‑Fi) expertise. - Microsoft stack and cloud (Azure, AWS) proficiency. - ITIL‑qualified (intermediate level preferred). - Familiarity with ITSM tools, e.g., Autotask. **Required Education & Certifications:** - Bachelor’s degree in Information Technology, Computer Science, or related field. - ITIL certification (Intermediate level or higher). - Relevant networking, Microsoft, or cloud certifications (e.g., Microsoft Azure Fundamentals, AWS Certified Solutions Architect) are advantageous.

Northampton, United kingdom

On site

24-11-2025