- Company Name
- Mon Consultant Indépendant
- Job Title
- FREELANCE-AMOA Prestations Santé
- Job Description
-
**Job Title**
Freelance AMOA – Healthcare Services
**Role Summary**
Serve as the business‑owner support (AMOA) for the Healthcare Services domain within Activ'Infinit, managing day‑to‑day ticket flow, incident analysis, and improvement initiatives. Act as the liaison between domain experts and cross‑functional teams, driving the release cycle, qualification, and governance activities for both existing systems and technical base redesign projects.
**Expectations**
- Stabilise current solutions by tracking, analysing, and resolving incidents.
- Design and implement enhancements through requirement gathering, cost estimation, and prioritisation.
- Actively participate in project redesign initiatives, aligning vendor standards with Group practices.
- Ensure governance, risk management, and stakeholder communication are upheld across all activities.
**Key Responsibilities**
1. **Incident Management**
- Analyse tickets, collect incident data, and collaborate with stakeholders to find short‑term fixes or await permanent corrections.
- Prioritise incidents by criticality, prepare status reports, and coordinate cross‑team efforts.
2. **Requirement & Release Management**
- Drive requirement elicitation, challenge proposals, estimate effort, and schedule releases.
- Author MOA deliverables: specifications, testing strategies, governance decks, and qualification plans.
3. **Qualification & Testing**
- Plan qualification cycles, facilitate functional testing, and support qualification execution.
- Document failed test cases, reproduce incidents, and propose workarounds.
4. **Project Governance & Coordination**
- Prepare and animate project meetings, define retro‑planning and milestones, enforce timelines.
- Build risk matrices, RACI charts, and deliver governance artefacts for senior management.
5. **Technical Redesign Coordination**
- Compare vendor solutions to Group requirements, drive alignment, and ensure integration with existing architecture.
**Required Skills**
- Strong experience in AMOA/business analysis within healthcare or complex IT domains.
- Proven ticket/incident management and prioritisation capabilities.
- Excellent written and verbal communication – able to produce specifications, test cases, and governance documents.
- Familiarity with functional qualification, test management, and risk documentation.
- Project coordination skills, including agenda setting, milestone tracking, and stakeholder alignment.
- Comfortable liaising between technical teams, vendors, and business users.
**Required Education & Certifications**
- Bachelor’s degree in Computer Science, Information Systems, Business Administration or related field.
- Professional certification in Business Analysis (e.g., ECBA/PBCBA or equivalent) or project management (PMP/PRINCE2) preferred.
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