Bodhi

About the Company

Enlightened recruitment. We provide specialist talent solutions for data driven marketing positions.

Our mission is to recruit with purpose, putting people before profit, supporting businesses aligned to our values and empowering candidates to achieve their career goals.

Our strength lies in combining extensive knowledge of our market, our breadth of our professional connections, and decades of recruitment experience to deliver world-class results, time and time again.

From one-off specialist hiring needs to ongoing outsourced support, our tailored solutions are moulded to ensure continued success.

Discover how we can help you:

- Access a wider and more diverse talent pool
- Stop spending time on unsuitable candidates
- Reach high-quality passive and inactive candidates
- Qualify candidates more thoroughly and accurately
- Provide a VIP candidate experience that builds trust
- Reduce your time to hire
- Improve the quality of your critical hires

Follow this page to be kept up to date on the latest industry insight and job openings.

Listed Jobs

Company Name

Bodhi

Job Title

Customer Success Manager

Job Description

**Job Title** Customer Success Manager **Role Summary** Commercial, relationship‑driven Customer Success Manager for a fast‑growing VC‑backed B2B SaaS company. Owns a portfolio of 30–50 enterprise or complex mid‑market accounts, drives retention, upsell, and expansion, and collaborates cross‑functionally with Product, Engineering, and GTM teams. Leads strategic reviews (QBR/EBR) and shapes customer success processes. **Expectations** - 3–5+ years in CSM, Account Management, or a hybrid CS/GTM role. - Managed enterprise or complex mid‑market B2B SaaS customers. - Comfortable leading commercial conversations: renewals, upsell, expansion. - Thrives in early‑stage, fast‑moving environments with shifting priorities. - Executive‑level communication with strong stakeholder influence. - Highly ownership‑oriented mindset; treats accounts as a business. **Key Responsibilities** - Own and grow a strategic portfolio of 30–50 customers with significant ARR. - Build trusted relationships with senior stakeholders across client organizations. - Lead Quarterly/Annual Business Reviews (QBR/EBR) and develop long‑term account strategies. - Identify and execute upsell, expansion, and renewal opportunities to drive revenue growth. - Partner closely with Product, Engineering, and GTM teams to align customer needs with road‑maps and launch plans. - Serve as primary accountability for customer outcomes, retention, and satisfaction. - Shape and improve customer success processes, balancing structure with agility. - Provide regular reporting and analysis on portfolio health, churn risk, and growth metrics. **Required Skills** - Strong customer success leadership and account management experience. - Commercial acumen: upsell, renewal, and expansion strategy. - Executive communication and stakeholder management. - Cross‑functional collaboration with Product, Engineering, and Sales. - Analytical mindset with data‑driven decision making (ARR, NPS, CSAT). - Adaptability and problem‑solving in a fast‑changing environment. - High ownership mentality and business‑owner perspective. - Excellent writing and presentation skills. **Required Education & Certifications** - Bachelor’s degree in Business, Economics, Marketing, or a related field. - No mandatory certifications; familiarity with SaaS metrics and CRM tools (e.g., Salesforce, Gainsight, HubSpot) preferred.

New york, United states

Hybrid

10-12-2025