Skills

Leadership Decision-making Sales Autonomy

Job Specifications

Customer Success Manager — High-Growth B2B SaaS (NYC)

Location: New York City (hybrid, in-office 4 days/week)

Comp: $115-$130K Base, $130K-$145K OTE + Equity (flexible for standout profiles)

We’re partnering with a fast-growing, VC-backed B2B SaaS company solving real-world, high-impact problems for complex, regulated customers. The business is scaling quickly and investing heavily in its customer success function as a core growth engine.

This is not a support-led CS role.

This is a commercial, relationship-driven CSM position for someone who enjoys ownership, ambiguity, and revenue impact.

What you’ll be doing

Own a strategic portfolio of 30–50 customers with a meaningful ARR book
Build trusted relationships across multiple senior stakeholders
Lead QBRs / EBRs and drive long-term account strategy
Identify and execute upsell and expansion opportunities
Partner closely with Product, Engineering, and GTM teams
Act as the primary point of accountability for customer outcomes and retention
Operate in a fast-moving environment where you help shape process, not just follow it

What we’re looking for

3–5+ years in Customer Success, Account Management, or a hybrid CS / GTM role
Experience managing enterprise or complex mid-market B2B SaaS customers
Comfortable owning commercial conversations (renewals, upsell, expansion)
Thrives in early-stage environments with shifting priorities
Strong communicator with executive presence
High ownership mentality — you treat your accounts like a business

Industry background is not critical. Mindset and capability matter more.

This role is not for you if

You prefer renewals-only or support-focused CS
You’re uncomfortable discussing commercial outcomes
You want highly structured days and fixed processes
You’re happy staying in a narrowly defined IC role long-term

Why this role stands out

Join a scaling company at an inflection point
Real ownership over revenue and customer outcomes
Exposure to senior leadership and cross-functional decision-making
Clear runway for growth as the company scales
Equity and upside tied to impact, not tenure

If you’re a sales-forward CSM who enjoys responsibility, autonomy, and building alongside a high-calibre team — this one is worth a conversation.

About the Company

Enlightened recruitment. We provide specialist talent solutions for data driven marketing positions. Our mission is to recruit with purpose, putting people before profit, supporting businesses aligned to our values and empowering candidates to achieve their career goals. Our strength lies in combining extensive knowledge of our market, our breadth of our professional connections, and decades of recruitment experience to deliver world-class results, time and time again. From one-off specialist hiring needs to ongoing outso... Know more