Tergos

1 Job

108 Employees

About the Company

Tergos is the leading IT Infrastructure & Cyber Security network. Tergos connects professionals to organisations – from start-ups to multinationals - so that together they can ensure an effective IT infrastructure and make the digital world a safer place.

Our unique approach allows us to make the best match, fast. And focus is key. We choose to do one thing and do it right: each Tergos consultant is an expert in one specific IT Infrastructure or Cyber Security specialism, and focuses on one region, and one of four possible contract forms.  

Our specialisms: Hosting & Connectivity, Modern Workplace, Cloud & DevOps, Cyber security policy, and Cyber security technology

Tergos is part of Vibe Group, a fast-growing IT staffing and consulting organisation with offices in the Netherlands, Belgium and Germany. Would you like to know more about Tergos and the way we work? Or are you interested in working for Tergos as an IT professional? Please contact us today.

Listed Jobs

Company Name: Tergos
Job Title: Support Engineer
Job Description: Job Title: Support Engineer Role Summary: Provide first‑line IT support to end users, handle second‑line incidents, conduct on‑site interventions, prepare workstations, manage inventory, create and improve documentation, and contribute to service desk development projects within an organization undergoing digital transformation. Expectations: - Act as the primary contact for all end‑user IT issues promptly and professionally. - Deliver timely resolutions while upholding ITIL‑based service quality standards. - Collaborate cross‑functionally to support digital modernization initiatives. - Communicate clearly in Dutch, English, and French. Key Responsibilities: 1. Take first‑line support calls and tickets, diagnosing and resolving common issues. 2. Escalate or resolve second‑line incidents, including remote and on‑site troubleshooting. 3. Prepare, configure, and maintain user workstations and peripheral devices. 4. Maintain and audit IT asset inventory. 5. Document solutions, update knowledge bases, and enhance support processes. 6. Participate in service desk improvement projects and process optimization. Required Skills: - Proficient with Microsoft 365 (M365) and Windows operating systems. - Solid understanding of ITIL practices; experience with ServiceNow is a plus. - Strong communication, customer‑service orientation, and teamwork abilities. - Hands‑on technical aptitude and curiosity for new technologies and process improvement. - Multilingual proficiency: Dutch, English, French. Required Education & Certifications: - Bachelor’s degree in IT or a related field, or equivalent work experience. - Minimum 3 years in a similar IT support/Service Desk role. - ITIL Foundation certification (preferred).