Skills

Communication ServiceNow Training Process Improvement

Job Specifications

Introduction
A Belgium-based institution is looking for a motivated Support Engineer to support users in their daily IT needs. You will join a diverse and dynamic organisation undergoing ongoing digital transformation. While modernising the environment, you will play an important role in delivering operational IT support.

The Role

Provide first-line support (
Act as the first point of contact for end-users and ensure a friendly, professional service experience.
Support second-line issues, perform on-site interventions, prepare workstations and manage inventory.
Create documentation, improve procedures, and contribute to service desk development projects.

Your Profile

Degree in IT or equivalent experience with minimum 3 years in a similar role.
Strong knowledge of M365, Windowsand ITIL practices (ServiceNow is a plus).
Customer-focused, proactive, team-oriented, with strong communication skills in Dutch, English and French
Hands-on mentality with interest in new technologies and process improvement.

Offer
A full-time permanent contract with attractive benefits including extensive remote-work options, >32 vacation days, healthcare & group insurance, public transport reimbursement or bike allowance, training opportunities, and a supportive work environment that encourages continuous learning and growth.

About the Company

Tergos is the leading IT Infrastructure & Cyber Security network. Tergos connects professionals to organisations – from start-ups to multinationals - so that together they can ensure an effective IT infrastructure and make the digital world a safer place. Our unique approach allows us to make the best match, fast. And focus is key. We choose to do one thing and do it right: each Tergos consultant is an expert in one specific IT Infrastructure or Cyber Security specialism, and focuses on one region, and one of four possible... Know more